The Office Manager for Senior Helpers of Northwest Arkansas is the cornerstone of the office’s daily business operations. Outstanding candidates will have a broad administrative skill set and a positive, helpful demeanor.
A day-in-the-life of the Office Manager will vary, and may include liaising with clients and caregivers, taking messages, scheduling client assessments and caregiver shifts, screening and onboarding new employees, maintaining a welcoming office environment and assisting the business owners with support functions as needed.
Great Place to Work® Certified: For eight consecutive years, Senior Helpers employees have highly rated our company on workplace culture, trust and satisfaction.
Value-driven organization: Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
Answer all incoming phone calls promptly and professionally
Serve as the first point of contact for client and caregiver inquiries; provide basic information about Senior Helpers services and employment opportunities
Coordinate caregiver scheduling, including managing call-offs and filling last-minute shifts
Provide exceptional customer service by being friendly, helpful and compassionate
Schedule caregiver interviews and assist owners as needed with candidate screening
Prepare client and caregiver welcome packets and resources
Assist with client and caregiver retention initiatives
Assist with new hire recruitment, onboarding and training
Assist with marketing support, including tracking client and caregiver referral sources
Manage an organized and secure filing system in strict compliance with regulations, ensuring confidentiality and accuracy of client records
Maintain the office environment, including, but not limited to, ordering and restocking supplies, creating a welcoming reception area, coordinating service requests, etc.
Perform on-call duties as needed
Support payroll operations, tracking and resolving discrepancies, documenting significant changes as required, and ensuring accurate and timely payroll processing in accordance with company deadlines
Support accounting activities, including invoicing, incoming payments, invoice coding, period allocation, monitoring outstanding balances, and ensuring timely collections and payments in accordance with company policies.
High school diploma or equivalent degree required; Associate’s or Bachelor’s degree preferred
Minimum 2 years of experience in office management, healthcare administration, or staffing/scheduling
Excellent communication skills, verbal and written
Strong organization skills and attention to detail
Excellent time management and prioritization skills; can manage multiple projects in a fast-paced environment, including time-sensitive requests
Calm and adaptable; demonstrates sound judgment, critical thinking and problem-solving skills; identifies and escalates issues as necessary
Maintains appropriate confidentiality levels and ensures HIPAA compliance in all aspects of the position
Experience with WellSky platform preferred, not required
Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.) required
Successfully pass a background check and other pre-employment screenings
Must have a valid and current Arkansas state driver’s license and insurance
Job Type: Full-time Non-Exempt, Onsite
Hourly: $22-$24/hour, based on experience
Benefits:
Competitive Pay
Paid Time Off
Limited Voluntary Benefits
This is an in-office position located in Springdale, Arkansas. Candidates must have reliable transportation to commute to the office.
Senior Helpers of Northwest Arkansas is an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation’s premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are an equal-opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.
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