Office Manager

COME GROW WITH US TODAY!

At Ashley Furniture, we're looking for a dynamic, organized, and customer-focused Retail Office Manager to become the operational heartbeat of our store.

This role is more than managing office operations-it's about supporting the retail team, delivering exceptional customer experiences, and ensuring the store runs efficiently every day. You'll serve as a trusted leader, helping staff succeed while resolving customer concerns with professionalism and confidence.

If you're ready to take the next step in your leadership career with a company that values growth, teamwork, and excellence-apply today for immediate consideration!

About Us

Ashley Furniture is a leader in the home furnishings industry, committed to providing stylish, high-quality products and outstanding customer service. We foster a supportive environment where team members can build rewarding careers and continue growing professionally.

With over 75 locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts, we offer exciting opportunities to grow with a trusted and recognized brand.

Essential Duties & Responsibilities

(Additional duties may be assigned.)

• Greet customers warmly and professionally

• Support sales staff by finalizing customer transactions efficiently

• Resolve customer concerns both in person and over the phone

• Handle escalated customer service situations with professionalism

• Prepare and manage office staff schedules

• Maintain thorough knowledge of office policies and procedures

• Review and process customer order updates and modifications

• Record accurate customer order details and notes

• Process cash, credit card, and check transactions in accordance with company policies

• Generate and maintain operational reports

• Review sales orders daily for accuracy and completion

• Support sales floor operations including pricing, tagging, promotions, and organization as needed

• Complete daily closeout procedures and cash reconciliation

• Track office supply inventory and submit quarterly supply requests

• Train and onboard new office team members on company systems and policies

• Manage and process all new hire paperwork and ensure timely submission to HR

• Ensure office staff complete daily responsibilities and maintain compliance with company policies

• Maintain assigned schedule and attendance expectations

• Attend all required meetings

• May serve as a Key Holder when assigned

Supervisory Responsibilities

Manages office staff (Customer Service Representatives) and, in the absence of the Store General Manager or Sales Manager, may assume responsibility for all store personnel.

Carries out supervisory responsibilities in accordance with company policies and applicable federal and state employment laws.

Qualifications

To perform this role successfully, candidates must demonstrate the following:

• Strong basic math skills (discounts, percentages, commissions, and calculations)

• Ability to multitask and prioritize effectively

• Motivated with the ability to perform under pressure

• Strong interpersonal and leadership skills

• Commitment to company goals and operational excellence

• Ability to identify problems, gather information, and develop solutions

• Excellent verbal communication and customer service skills

• Ability to communicate effectively with customers, vendors, management, and team members

Education & Experience

• High School Diploma preferred

• Proficiency in Microsoft Outlook, Word, and Excel within a Windows environment

• Office Management experience: 2 years preferred

• Customer Service experience: 2 years preferred

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements may include:

• Frequent standing and walking

• Occasional sitting, climbing, balancing, stooping, kneeling, and crouching

• Regular use of hands and arms

• Ability to lift and move up to 25 pounds

• Close, distance, color, peripheral, and depth vision capabilities

Job Type

Full-Time

Benefits

• 401(k)

• Health Insurance

• Dental Insurance

• Vision Insurance

• Health Savings Account (HSA)

• Paid Time Off (PTO)

• Employee Discount

Schedule

• Day Shift

• Evening Shift

• Holidays

• Weekend Availability

Join Ashley Furniture and become part of a team that values excellence, innovation, growth, and customer satisfaction.

Regency Management Services is an Equal Employment Opportunity (EEO) / ADA Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

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