About the Role
Exclusive Cleaning Services is a growing residential and commercial cleaning company looking for an organized, personable, and dependable Part-Time Office Manager to support our day-to-day operations. This role is the backbone of our office — you'll be the first voice our customers hear, a key resource for our cleaning team, and a face of our company in the community. If you want to thrive while helping a small business grow and love keeping things running smoothly, we'd love to hear from you.
Key Responsibilities
Customer & Phone Communications
• Answer incoming phone calls promptly and professionally
• Monitor and return voicemail messages in a timely manner
• Address and resolve customer complaints with professionalism and a solutions-first attitude
Recruiting & Scheduling
• Screen incoming job applicants and review resumes for minimum qualifications
• Schedule and conduct initial phone interviews with prospective candidates
• Coordinate in-person interviews based on the availability of company owners
Team & Payroll Support
• Review hours worked by cleaning staff for the previous business day
• Contact cleaners to verify and confirm clock-in and clock-out times as needed
Community & Marketing Representation
• Attend networking meetings three (3) times per month as a company representative
• Build and maintain positive relationships with local business contacts on behalf of the company
Office Administration
• Perform light office cleaning duties including sweeping, mopping, and dusting
• Digitize existing paper records and organize them within the company's filing system
• Maintain a tidy, organized, and professional office environment
• Other duties as assigned
Required Qualifications
• High school diploma or equivalent; some college preferred
• Proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Strong verbal and written communication skills
• Comfortable speaking with customers, applicants, and community members
• Highly organized with the ability to manage multiple priorities simultaneously
• Reliable, punctual, and self-motivated
• Ability to maintain confidentiality with sensitive employee and customer information
Preferred Qualifications
• Prior experience in an office management, administrative, or customer service role
• Experience in the cleaning, home services, or field services industry a plus
• Familiarity with basic HR or recruiting processes
• Comfortable with document scanning, digital filing, and basic data entry
Work Schedule & Compensation
• Part-time position — 20 hours per week
• Schedule includes regular attendance at Chamber of Commerce networking events (3x per month)
• Compensation: Commensurate with experience
• This is an in-office position based at our Livonia, MI office location