Administrative Skills, Business Operations, Calendar Management, Communication Skills, Dental Insurance, Detail Oriented, Diversity, Establish Priorities, Executive Assistant Skills , Expense Management, Health Insurance, Information Technology & Information Systems, Interpersonal Skills, Intranet, Leadership, Logistics, Mail Processing, Maintain Compliance, Medical Conditions, Microsoft Office, Multitasking, Office Management, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Property Management, Slack, Team Lead/Manager, Team Player, Travel Planning, Vendor/Supplier Management, Vendor/Supplier Relations, Writing Skills, eLearning
LOCATION
New York, NY
POSTED
9 days ago
Job Title: Office Manager - North America
Schedule: Monday - Thursday: 9:00 AM - 5:00 PM and Friday remote
Responsibilities:
Oversee and manage all day-to-day office operations, ensuring a smooth, organized, and professional environment at all times with a proactive, forward-looking approach
Monitor office needs, including supplies, maintenance, and overall readiness, ensuring no disruption to business operations
Serve as the primary point of contact for visitors, ensuring a professional and welcoming experience reflective of the brand
Manage incoming and outgoing mail, deliveries, and office logistics with accuracy and efficiency
Develop, implement, and ensure consistent adherence to office policies and procedures
Identify opportunities for process improvements and implement systems to enhance efficiency and scalability
Support office planning, including layout changes and office moves, ensuring minimal disruption and full operational readiness
Partner with IT to resolve in-office technical issues and ensure employees have access to all required tools
Manage US team travel end-to-end, ensuring seamless coordination, adherence to company policy, and a high-quality employee experience
Own vendor relationships and contracts (e.g., cleaning, storage, facilities), holding vendors accountable to service standards, timelines, and cost efficiency
Act as the primary liaison with building management to resolve office-related issues with urgency and ownership
Lead planning and execution of office events and activations, ensuring all details are proactively managed and delivered to a high standard
Support onboarding logistics, ensuring all new hires are fully set up and operational on day one
Manage internal communications, including intranet updates and promotion of US team initiatives and events
Provide dedicated executive support to the President of North America, including complex calendar management, travel coordination, and expense management, with a proactive and strategic approach to prioritization
Ownership & Execution Expectations
Take full ownership of responsibilities and drive tasks through to completion without follow-up
Anticipate needs and resolve issues proactively before escalation
Maintain a high level of attention to detail across all deliverables
Effectively prioritize competing demands in a fast-paced environment
Confidentiality & Discretion
The Office Manager will regularly handle sensitive information related to leadership, employees, and business operations. This role requires a high level of discretion and sound judgment, ensuring all information is managed confidentially and shared only on a need-to-know basis.
Required Skills & Qualifications
Excellent verbal and written communication skills with a high level of professionalism
Bachelor's degree
Strong organizational skills with exceptional attention to detail and ability to manage multiple priorities
Proactive mindset with strong problem-solving skills and ownership mentality
Ability to prioritize competing demands in a fast-paced, high-pressure environment
Strong interpersonal skills with a collaborative and service-oriented approach
Tech savvy, comfortable using tools such as Microsoft Office, Slack, Zoom, and basic IT systems
Ability to handle sensitive information with discretion and professionalism
Preferred Experience
5+ years of experience in Office Management, Executive Support, or similar role
Experience supporting senior leadership or executives
Experience managing vendors, office operations, and events
WHAT WE OFFER
Annual salary up to $70,000
Paid time off
Special leave of absence
Language and e-learning courses
Staff discount of up to 30%
Discounted membership for selected sports platforms & gyms
Access to LinkedIn Learning
401K Plan
Medical & dental insurance
Life insurance
Long-term disability insurance
Medical leave family coverage
Social Day
Employee Share Purchase Plan
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.