Office Manager - NC

About the job Office Manager - NC

Are you motivated to make a meaningful difference in patients' lives? Do you find fulfillment in supporting a dedicated healthcare team and taking pride in a job well done? If so, we invite you to read on!

We have an exciting opportunity for an Office Manager to join our well-established, private cardiology practice. In this role, you will be an integral part of a close-knit team, ensuring smooth coordination between clinical operations and administrative functions. The ideal candidate will be versatile, able to step into various roles as needed, and will possess strong management abilities to make sound judgments and quick decisions to maintain efficient office operations. Medical knowledge, excellent organizational skills, and the ability to thrive in a fast-paced environment are essential.

As Office Manager, you will provide leadership, supervision, and direction to clinic staff, handling the following key responsibilities:

• Plan, develop, and organize daily services and activities to support patient care at the clinic.
• Collaborate closely with providers to ensure efficient patient care and workflow.
• Address and resolve patient or family concerns in a timely, thorough manner.
• Communicate critical patient information to physicians and the administrative team regarding care concerns, complaints, scheduling, and testing appointments.
• Work with the Vice President of Clinical Services to ensure functional clinic space and adequate staffing.
• Maintain office efficiency through planning, system setup, and equipment procurement.
• Oversee proper use and stocking of office and medical supplies, as well as vendor management.
• Supervise Medical Assistants, Patient Access Coordinators, and clinical staff with Vice President of Clinical Services oversight.
• Lead hiring, discipline, and terminations with guidance from the Vice President of Clinical Services and Human Resources.
• Coach, counsel, and manage staff performance, providing feedback and appraising results.
• Schedule and assign employees and update weekly schedules.
• Manage finances by following protocols for supplies, monitoring stock, controlling expenditures, and implementing corrective actions.
• Submit and track maintenance requests to ensure optimal working conditions.
• Perform additional duties as needed to support seamless clinic operations.

• BLS Certification (Required)
• LPN or RN (Preferred)
• 2-5 years of experience in medical office or clinic management, or a similar role (Required)
• Proficiency in Microsoft Office Suite and Outlook
• Professional demeanor and appearance
• Excellent written and verbal communication skills
• Strong conflict resolution skills
• Ability to be resourceful and proactive in handling issues
• Strong organizational skills
• Effective multitasking and time-management skills with prioritization capabilities
• Supply management experience (a plus)