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Office Manager - Medical Spa and Wellness Center

4Ever Young Gilbert

Gilbert, AZ

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JOB DETAILS
SKILLS
Auditing, Coaching, Customer Experience, Dermatology, Electronic Medical Records, Financial Analysis, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Providers, Leadership, Logistics, Maintain Compliance, Marketing Campaign, Medical Office, Metrics, Office Management, Plastic and Reconstructive Surgery, Presentation/Verbal Skills, Product Pricing, Profit & Loss, Retail, Revenue Growth, Revenue Planning, Sales, Social Media Marketing, Supplier Relationship Management (SRM), Vendor/Supplier Relations, Weight Management, Writing Skills
LOCATION
Gilbert, AZ
POSTED
Today
Job Description
Job Description
Center Manager | 4Ever Young Gilbert
4Ever Young Gilbert is hiring a high-energy Center Manager to lead the day-to-day operations of our high-touch aesthetics and wellness clinic. We are a rapidly growing practice offering injectables, esthetics, hormone therapy, peptides, and weight management.
The Center Manager will run the floor — owning the team, the patient experience, the revenue plan, and the systems that make all of it work. This is a true leadership role with real authority and clear ownership and direct impact on our profitability.
Key Responsibilities
Leadership & Team Performance
  • Own the Floor: Lead, schedule, coach, and retain a high-performing team of providers (PAs, NPs, Aestheticians, RNs, MAs) and front desk staff.
  • Drive Accountability: Run daily huddles, weekly team meetings, and one-on-ones to provide relentless feedback and keep everyone aligned to sales messaging.
  • Admin & Compliance: Enforce brand standards, manage bi-weekly payroll/commissions, and ensure bulletproof HIPAA compliance and charting.
Operational Excellence
  • Optimize the Engine: Maximize the weekly patient schedule for peak provider efficiency and smooth patient flow.
  • Lead from the Front: Act as the lead presence at the front desk, obsessed with delivering a "world-class" customer experience.
  • System Mastery: Serve as the center expert for our EMR (Zenoti), tracking metrics and relaying accurate sales data to ownership.
  • Inventory & Logistics: Manage vendor relationships, track product inventory, place supply orders, and conduct tight regular audits.
Sales & Brand Growth
  • Execute Campaigns: Coordinate marketing, social media, paid ads, referral programs, and in-center member events.
  • Be the Face of the Brand: Proactively drive local business partnerships, attend events, and hunt for growth opportunities.
  • Hit the Numbers: Implement pricing strategies, smash weekly sales/appointment goals, and fire up the team to hit targets.
What We Are Looking For
  • Experience: 3+ years of management experience in a med spa, plastic surgery, dermatology, dental clinic, or high-end hospitality/specialty retail.
  • Data-Driven: Financially fluent. Comfortable reading a P&L, tracking weekly revenue, and calibrating staffing to demand.
  • Player-Coach Mindset: You hold standards, run a tight room, lean into hard conversations, and dive deep into the details when needed.
  • Customer-Obsessed: A deep, unshakeable belief that patients are the heart of the business.
  • Tech Savvy: High comfort with EMR/scheduling systems (Zenoti experience is a massive plus).
  • Elite Communicator: Sharp written and verbal skills, seamlessly moving between ownership, medical providers, and patients.

About the Company

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4Ever Young Gilbert