Office Manager - Medical Oncology

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC, each member of

the team cares deeply, often for a very personal reason, and that means a lot to our patients

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

Office Manager - Medical Oncology

Pacific Cancer Care (Los Gatos, CA)

JOB DETAILS:

LOCATION: Pacific Cancer Care - 15400 National Avenue, Suite 201, Los Gatos, CA 95032

SCHEDULE: Full-Time | On-Site/In Person | Monday-Friday | 8-Hour Shifts

SALARY RANGE: $40.00-$58.00/hour, commensurate with experience

BENEFITS: Benefit-eligible position, including:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• Retirement plan (401k)

OPPORTUNITY OVERVIEW:

Pacific Cancer Care is seeking an experienced and highly engaged Office Manager to support the medical oncology team at our Los Gatos location. The Office Manager is responsible for overseeing day-to-day administrative operations while actively supporting front office workflows, including patient registration, scheduling, and other critical administrative functions as needed. This position plays a key role in ensuring operational continuity, service excellence, and regulatory compliance within a growing oncology practice. Success in this role requires a hands-on, adaptable leader who can seamlessly step into front-line responsibilities while driving accountability, efficiency, and team performance.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Operational Leadership: Oversee daily office operations and workflow coordination to ensure efficient, patient-centered service delivery; provide direct coverage for front desk, scheduling, medical records, and referral intake functions as needed.
• Working Supervisor Role: Actively participate in day-to-day administrative duties while supervising staff, ensuring appropriate coverage and performance across all front office functions.
• Liaison Role: Serve as a key communication link between providers, staff, and PCC leadership, escalating issues appropriately and supporting alignment across teams.
• Compliance & Records: Maintain accurate documentation and ensure adherence to regulatory requirements, accreditation standards, and organizational policies.
• Policy & Process Development: Partner with PCC leadership to implement and refine workflows, policies, and procedures to improve efficiency and scalability.
• Medical Staff Support: Provide day-to-day operational support to providers and clinical staff to ensure smooth clinic flow.
• Staff Oversight & Development: Support interviewing, onboarding, training, and performance management of administrative staff; reinforce expectations for service excellence and accountability.
• Conflict Resolution: Address and resolve administrative team issues; escalate clinical or provider-related concerns as appropriate.
• Quality & Continuous Improvement: Identify operational gaps and implement practical solutions to enhance patient experience and staff efficiency.
• Representation: Provide updates and operational insights into leadership, representing the needs and performance of the Los Gatos medical oncology team.
• Front Office Subject Matter Expert: Serve as a resource for registration, scheduling, and patient access workflows; support onboarding and training of new team members.

QUALIFICATIONS & REQUIREMENTS:

• Associate's degree required; Bachelor's degree in business administration, healthcare administration, or related field preferred
• Minimum of 3 years of experience in medical office operations with demonstrated leadership or lead/working supervisor responsibilities preferred
• Relevant certifications (e.g., CAP, PMP) are a plus but not required

DESIRABLE SKILLS & EXPERIENCE

• Experience supporting specialty practices (oncology preferred) with complex workflows
• Working knowledge of healthcare operations, compliance, and patient access processes
• Demonstrated ability to lead while collaborating with staff in a high demand environment
• Strong experience in front office operations, including scheduling, registration, and patient service coordination
• Proficiency in Microsoft Office and EMR systems (OncoEMR or similar preferred)
• Excellent communication, organization, and critical thinking skills
• Ability to manage competing priorities and step into operational gaps as needed

ABOUT PACIFIC CANCER CARE:

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC-each member of the team cares deeply, often for a very personal reason-and that means a lot to our patients. Our mission is to provide the highest quality of oncology and hematology services to our patients.

Just as our reputation has expanded beyond our Monterey, CA roots, so have our locations. Today, our employees support operations across Monterey and Los Gatos, with a third location in Gilroy scheduled to open in August 2026. Each PCC location fosters a collaborative environment where work-life balance is valued, and employees are recognized for their contributions to patient care.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may change as the needs of the practice evolve.