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Office Manager

Servpro

  • Davie, Florida
  • 30+ days ago

    Highlights

    We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture.

    Numbers & Facts

    LocationDavie, Florida
    Websitehttps://www.servpro.com/

    Description

    Benefits:
    • Competitive salary
    • Dental insurance
    • Free uniforms
    • Paid time off
    • Training & development
    • Vision insurance
    As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate!

    Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry.

    Key Responsibilities
    • Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations.
    • Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs
    • Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity.
    • Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns.
    • Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability
    • Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date.
    • Manage projects, track progress, and ensure timely completion of tasks.
    • Oversee timekeeping/payroll reporting
    • Manage subcontractor certifications, insurance, and other documentation needs. 
    • Prepare and analyze financial reports, including divisional performance
    • Act as the Subject Matter Expert for all office related technology and processes. 
    • Assist Senior Leadership Team as needed.
    • Perform other job duties as assigned.
    Position Requirements
    • 5+ years of proven office management experience preferably within the restoration, construction, or service industry 
    • Demonstrated leadership experience with a focus on team development and fostering accountability
    • Strong analytical and problem solving skills, with the ability to implement efficient solutions independently
    • Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries
    • Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone
    • Uphold honesty and transparency in all actions
    • Experience and ability to ensure accountability while fostering a positive and productive work environment
    • Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software
    • Exceptional organizational skills, with a keen attention to detail and the ability to multi-task while ensuring accuracy and focus
    • IICRC and Xactimate certifications preferred
    • Ability to successfully complete a background check subject to applicable law
    • Bilingual (English/Spanish) a plus 
     
    Skills/Physical Demands/Competencies
    This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.
     
    We are a drug free work environment
     
    Each SERVPRO® Franchise is Independently Owned and Operated. 
    Compensation: $50,000.00 - $60,000.00 per year




    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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