The Office Manager is the on-site manager responsible for the day-to-day operations of the practice. The Office Manager reports to the Director of Operations.
Job Responsibilities:
Oversees daily office operations and delegates authority to assigned staff.
Assist in developing and implements short and long-term work plans and objectives for clerical functions.
Assist staff in understanding/implementing clinical policies and procedures
Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary. Ensures that office is staffed appropriately.
Assist in the recruiting, hiring, orientation, development and evaluation of clerical staff.
Establishes and maintains an efficient and responsive patient flow system.
Oversees and approves office supply inventory, ensures that mail is opened and processed and offices are opened and closed according to procedures.
Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental, infection control, codes, and requirement of accreditation and regulatory agencies.
Oversees and approves office invoices and submits in timely fashion to accounting for processing.
Provides schedules input into Cerner and manages providers' schedules and makes necessary changes.
Address patient concerns and handles patient correspondence. Communicates with billing supervisor to correct billing errors in all offices.