Office Manager

Ace Handyman Services

Columbus, GA

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JOB DETAILS

SALARY

$15–$17 Per Hour

SKILLS

Administrative Skills, Billing, Business Development, Business Growth, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, Email Campaign, Franchise Management, General Handyperson, Identify Issues, Maintenance Services, Marketing, Multitasking, Office Management, On Site Support, Operational Support, Operations, Organizational Skills, Plan Meetings, Problem Solving Skills, Sales, Social Media, Telephone Skills, Telesales

LOCATION

Columbus, GA

POSTED

1 day ago

Office Manager (Full-Time)

Location: 1315 Delauney Ave, Suite 102, Columbus, GA 31901
Hours: 8 AM - 5 PM Mon-Fri
Pay: $15-$17 per hour
Benefits: Paid Time Off (PTO), Paid Holidays, 401(k)

About Us

We are a locally owned and operated handyman service company, backed by the Ace Hardware brand, where we are focused on delivering high-quality home and commercial repairs with excellent customer service. Our team values professionalism, communication, and creating a great experience for every customer.

Position Overview

We are seeking a highly organized and customer-focused Office Manager to serve as the central hub of our daily operations. This role is responsible for managing incoming leads, scheduling jobs, supporting field staff, and ensuring a seamless experience from first call to final follow-up.

This position is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and can balance multiple administrative office tasks.

Key Responsibilities

Customer Communication & Scheduling

Answer incoming calls and respond to voicemails using company call guidelines
Contact new leads promptly and convert inquiries into booked appointments
Provide service estimates over the phone using company tools and recommend appropriate service packages
Schedule and coordinate appointments for craftsmen to ensure efficient routing and productivity
Send and respond to customer communications via phone, text, and email

Customer Experience & Follow-Up

Conduct next-day follow-up calls to ensure customer satisfaction
Perform ongoing follow-up with unconverted leads
Write and send customer thank-you cards
Accurately classify phone calls

Operations & Field Support

Monitor daily job schedules and confirm craftsman arrivals
Support field staff by troubleshooting basic system or scheduling issues
Review completed jobs to ensure processes and standards were followed

Estimates, Invoicing & Commercial Accounts

Prepare and send written estimates and invoices using ServiceTitan
Communicate directly with commercial clients regarding estimates, documentation, and payment status
Occasionally process customer payments over the phone

Systems & Training

Become proficient in ServiceTitan and internal systems
Participate in virtual franchise training (Office Team University)

Marketing & Business Development (Light)

Assist with basic marketing efforts such as social media posting and email campaigns
Create and share before/after project photos
Participate in occasional networking opportunities (BNI, events, outreach to local businesses)

Administrative Support

Maintain organized employee and office files
Assist with basic hiring support, including resume review
Support general office organization and administrative needs

Preferred Qualifications

Call center, sales, customer service, and/or management experience strongly preferred
Strong communication and problem-solving skills
Highly organized with the ability to multitask in a fast-paced environment
Comfortable guiding customers through decisions and recommending services
Tech-savvy and able to learn new systems quickly
Ability to adapt to evolving processes and take on new responsibilities as the business grows

Apply now!

Compensation: $15.00 - $17.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Office Manager

Ace Handyman Services

Columbus, GA

About the Company

Ace Handyman Services

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