Office Manager/Care Coordinator

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

• Competitive compensation 
• Performance incentives
• Career growth and learning opportunities

• Perform Client intakes and home consultations
• Answer inquiry calls from clients or employees
• Be the primary contact with potential clients and caregivers
• Track and manage the life cycle of all new client leads
• Maintain weekly KPIs and reports to the Administrator
• Answer inquiry calls from clients or employees
• Document all inquiry sales call in Wellsky CRM
• Introduce caregiver to clients on 1st day of shift/schedule
• Be part of the interview, hiring, and training process for all new staff
• Manage client and employee files ensuring content complies with state and federal regulations
• Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
• Fill in and cover clients shifts as needed during a call out
• Must have prior experience as a CNA/HHA/PCA
• Participate and attend Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events to bring in new clients and caregivers
• Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner. 
• Maintains complete list of employee/caregivers call out, time off/ vacation requests.
• Must be coachable and possess ability to accept constructive criticisms
• Other duties as assigned 

• Good communication, computer, and organizational skills 
• Possess a positive attitude, good people skills, and a professional appearance
• Customer service experience
• Ability to work independently with minimal supervision
• Good work ethics & ability to Multitask
• Must have prior knowledge of Home Care Operations

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.