Office Manager

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE'RE SEEKING

Are you the person who makes everything run behind the scenes without anyone having to ask? Do you bring structure, accuracy, and calm to a high-volume operation and take genuine pride in having your house in order?

We're looking for an Office Manager who understands that back-of-house operations are the backbone of a high-performing venue. Someone who manages administrative functions, supports leadership, and creates the organized, compliant, and efficient environment that lets everyone else do their jobs well. No detail is too small. Every system matters.

If you bring order to complexity and own the details others overlook, this is where that work is valued.

THE ROLE

The Office Manager is the operational and administrative hub of the Topgolf venue. This role is responsible for Human Resources administration, payroll processing, hourly recruiting, financial controls, procurement, and compliance; ensuring the behind-the-scenes functions that keep the venue running are executed accurately and on time.

The Office Manager also leads and develops a team of Admins, serves as the on-site liaison for Home Office HR and team members Relations, and partners with venue leadership to maintain a well-run, compliant, and people-first operation.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

Own HR and Payroll Administration

• Function as the site liaison for Home Office HR and Team members Relations issues
• Ensure consistency with and compliance to federal and state employment regulations
• Administer HR and Payroll systems accurately and on time
• Process bi-weekly payroll with a high degree of accuracy
• Assist with new hire onboarding and create and maintain personnel files
• Administer Team members tips in accordance with venue policy

Manage Financial Operations

• Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations
• Process invoices for payment and follow up with vendors to ensure timely resolution
• Order office supplies and manage procurement within budgetary guidelines
• Support venue leadership in maximizing profit and revenue through accurate financial administration

Lead and Develop the Admin Team

• Supervise a team of Admins in providing best-in-class internal service to the Topgolf team
• Coach and develop the admin team and drive Team members engagement
• Delegate tasks clearly and follow up to ensure timely and accurate completion
• Build a team culture rooted in professionalism, accuracy, and care for the people we serve

Own Hourly Recruiting

• Manage the full hourly recruiting cycle - from job posting and sourcing to interview scheduling and offer processing
• Partner with department managers to understand staffing needs and prioritize open roles
• Maintain accurate and up-to-date job postings across all recruiting platforms
• Screen applicants, coordinate interviews, and ensure a professional and welcoming candidate experience
• Track recruiting activity, pipeline status, and time-to-fill metrics for venue leadership
• Support onboarding of new hourly Team members to ensure a smooth start from day one

Support Venue Operations

• Perform additional operational duties as assigned by venue leadership
• Partner with department managers to resolve administrative and HR-related issues quickly
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

CORE COMPETENCIES FOR SUCCESS

Ensures Accountability | Holding self and others accountable to meet commitments.

• Takes full ownership of HR, payroll, and financial processes - errors and missed deadlines are not acceptable
• Monitors the Admin team's performance and holds Team members accountable for accuracy and standards
• Follows through on every commitment to Team members, vendors, Home Office, and venue leadership
• Accepts responsibility for both successes and failures in own work without deflecting

Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Serves as the clear and professional link between venue Team members and Home Office HR
• Adjusts communication style to suit Team members at all levels - from hourly team members to senior leadership
• Is clear, concise, and thorough in all written documentation, personnel files, and reports
• Shares information and updates with the team proactively and keeps all relevant parties informed

Build Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Consistently meets payroll, financial, and administrative deadlines with accuracy and professionalism
• Drives the Admin team to deliver timely, high-quality support across all venue functions
• Shows determination when managing competing priorities, high-volume periods, or process changes
• Sets high standards for own performance and models that standard for the admin team

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

• Creates realistic schedules and workflows that keep administrative functions running on time
• Anticipates and minimizes bottlenecks in payroll cycles, onboarding, and vendor payment processes
• Aligns administrative priorities with the operational needs of the broader venue team
• Balances routine administrative work with time-sensitive compliance and financial responsibilities

Being Resilient | Rebounding from setbacks and adversity when facing difficult situations.

• Remains objective and calm when faced with adversity or high-pressure administrative demands

• Grows from hardships and difficult experiences, including compliance issues or staffing challenges

• Manages crises and volatile situations such as payroll errors, HR escalations, and audit pressure effectively

• Helps others recover momentum and confidence after setbacks or difficult Team members situations

QUALIFICATIONS

• High school diploma or equivalent
• 2+ years of experience in an office management or similar administrative role
• 1+ year of experience in an HR or Payroll function
• Experience with hourly recruiting, including job posting, candidate screening, and interview coordination preferred
• Proficiency in MS Office products i.e. Word, Excel, and Outlook
• Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

• Ability to remain stationary for extended periods of time, including working at a desk or computer workstation

• Ability to occasionally move about and navigate the venue or office environment to access files, equipment, attend meetings, or support operational needs

• Ability to occasionally lift, carry, and/or move up to 25 pounds (e.g., files, boxes, office supplies)

• Ability to travel to multiple venue locations and off-site meetings as required

• Ability to operate a computer, keyboard, mouse, and standard office equipment on a consistent basis

• Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically

• Ability to hear and respond to verbal communication in a venue environment, including areas that may have moderate to high levels of background noise

• Visual acuity sufficient to read documents, computer screens, and written correspondence

• Ability to exchange accurate information in person and through various communication channels

Sounds like a fit? We can't wait to meet you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.