POSITION SUMMARY
At M. Dyer Global, we move lives with care, integrity, and aloha. In alignment with our mission and values, the Office Generalist plays a critical role in supporting military and commercial operations through accurate data management, responsive customer service, and collaborative teamwork.
This position embodies our G.O.A.T. core values by continuously improving processes (Growth), supporting customers and teammates with care (Ohana), taking ownership of responsibilities (Accountability), and working cross-functionally to ensure operational excellence (Teamwork).
The Office Generalist serves as a key administrative partner across departments, ensuring timely communication, accurate documentation, and seamless coordination of shipments and office functions.
Reports To: VP of Business Development
CORE VALUE INTEGRATION
? Growth: Demonstrates a commitment to learning systems such as MoveStar, and industry standards (FIDI, HARMONY), while continuously improving accuracy and efficiency.
? Ohana: Treats customers, partners, and team members with respect, empathy, and professionalism, especially during high-stress or complex situations.
? Accountability: Takes ownership of tasks, follows through on commitments, and ensures accuracy in documentation, billing, and communication.
? Teamwork: Collaborates closely with dispatch, warehouse, accounting, and external partners to ensure successful shipment execution and customer satisfaction.
KEY RESPONSIBILITIES
Operational & Administrative Support
? Accurately input and manage shipment data in MoveStar, DPS, and internal systems
? Maintain complete and organized digital and electronic shipment files (GBLs, inventories, manifests, etc.)
? Prepare electronic inventory folders and documentation in accordance with TOS requirements
? Coordinate delivery schedules with dispatch and ensure readiness of resources
Continuous Improvement (Growth)
? Identify process gaps and contribute to improved workflows
? Adapt to evolving technology and system enhancements (MoveStar, ERP integration)
? Support initiatives that drive efficiency, automation, and data accuracy
Customer & Partner Communication (Ohana)
? Respond promptly to customer and partner inquiries via phone and email
? Provide proactive updates on shipment status and delivery timelines
? Support resolution of customer concerns with professionalism and empathy
Billing, Compliance & Accuracy (Accountability)
? Audit and bill shipments in accordance with TOS timelines
? Ensure reweighs, authorizations, and documentation are completed accurately and timely
? Coordinate additional service approvals (e.g., long carries, extra labor, third-party services)
? Maintain compliance with military, FIDI, and company standards
Coordination & Cross-Functional Support (Teamwork)
? Work closely with dispatch and warehouse teams on scheduling changes and execution
? Assist with overflow and backup support across departments
? Coordinate with local agents, TSPs, and vendors for services and invoicing
GENERAL OFFICE DUTIES
? Answer and route incoming calls with professionalism
? Confirm next-day dispatch schedules
? Review and reconcile open transactions at month-end
? Assist in updating and creating operational forms and documents
? Serve as backup support for the administrative staff as needed
? Prepare reports and conduct research as requested
REQUIREMENTS
? High school diploma or GED required; coursework in business or accounting preferred
? Minimum two (2) years of office experience; moving industry experience preferred
? Strong computer skills with the ability to learn new systems quickly
? Ability to obtain U.S. Government security clearance (DPS access)
? Exceptional attention to detail and organizational skills
? Strong customer service and communication abilities
? Ability to prioritize, problem-solve, and adapt in a fast-paced environment
? Professional demeanor with a collaborative, team-first mindset
PHYSICAL DEMANDS
? Prolonged sitting, computer work, and phone use
? Ability to lift up to 30 pounds
? Visual acuity for detailed documentation and screen work
The above information on this description is intended to describe the general nature and level of work performed by an individual in this job. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of an individual chosen for this job. The Organization has the right to add, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.