Office & Csr Manager

Trust 1 Services LLC

Quincy, MA

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JOB DETAILS

SKILLS

Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Dental Insurance, Detail Oriented, Facilities Management, Health Insurance, Insurance, Interpersonal Skills, Leadership, Life Insurance, Maintenance - HVAC, Maintenance - Plumbing, Multitasking, Office Management, On Site Support, Operational Improvement, Operational Strategy, Operations, Organizational Skills, People Management, Plumbing, Politics, Problem Solving Skills, Process Development, Process Improvement, Resolve Customer Issues, Systems Maintenance, Team Lead/Manager, Team Player, Time Management, Vision Plan

LOCATION

Quincy, MA

POSTED

1 day ago

Description

Join Our Winning Team as an Office Manager at Trust 1 - Where Organization, Leadership, and Teamwork Come Together!

At Trust 1 Heating, Cooling & Plumbing, we know that strong operations start with strong leadership behind the scenes. We're looking for ahighly organized, proactive Office Manager who thrives in a fast-paced, customer-focused environment and knows how to keep people, processes, and systems running smoothly.

As our Office Manager, you'll be the central hub of our daily operations. You'll support our CSR and Lead Specialist teams, oversee office and facility management, handle customer escalations, and ensure our internal systems are efficient and effective. This is a hands-on leadership role where your impact will be felt across the entire organization. If you enjoy solving problems, supporting a team, and making a real impact every day, this is the role for you.

Full Benefits Package:

Health insurance (Blue Cross Blue Shield)
100% paid dental insurance
100% paid vision insurance
100% paid life insurance
401(k) with 4% company match
120 hours of PTO from day one
Pet insurance

Perks & Culture:

Tons of training
Paid birthday off
Monthly recognition & rewards
Anniversary & milestone gifts
Supportive leadership that genuinely has your back
Non-corporate environment - no red tape, no politics, just a tight-knit team focused on winning
ServiceTitan software - built for the best in the trades

Responsibilities

• Lead and inspire the office team to ensure seamless daily operations and a positive work environment
• Oversee customer service representatives, providing guidance and support to enhance customer satisfaction
• Manage office facilities, ensuring a clean, organized, and efficient workspace for all team members
• Coordinate with the Lead Specialist team to streamline processes and improve operational efficiency
• Handle customer escalations with empathy and professionalism, ensuring timely and effective resolution
• Implement and maintain internal systems to optimize workflow and communication across departments
• Develop and execute office policies and procedures that align with company goals and values, fostering a culture of excellence and accountability

Qualifications

• 3+ years of experience in office management, operations, or a similar role
• Experience supervising customer service employees
• Strong organizational and multitasking skills in a fast-paced environment
• Proven ability to lead, support, and hold a team accountable
• Excellent communication and interpersonal skills
• Experience handling customer service issues and escalations
• Comfortable working with CRM systems, scheduling platforms, and office technology
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• High attention to detail and the ability to manage multiple priorities effectively

Nice to Have:
• Experience in HVAC, plumbing, or home services industry
• Experience using ServiceTitan or similar field service management software
• Familiarity with Mass Save rebate programs and processes

Office & Csr Manager

Trust 1 Services LLC

Quincy, MA

About the Company

Trust 1 Services LLC

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