Office Coordinator- University Ear, Nose, & Throat Washington

UPMC is hiring an Office Coordinator to support University Ear, Nose, & Throat at 460 Washington Road, Suite 8, Washington, PA 15301. This full-time role works Monday through Friday from 8:00 AM to 4:30 PM and includes approximately 10% travel. The Office Coordinator will oversee daily operations within the ENT practice, serving as the primary point of contact for staff while working under the direction of the Senior Practice Manager. Responsibilities include coordinating and supporting clinic workflows, managing provider and staff schedules, maintaining and optimizing provider templates, and ensuring efficient day-to-day operations. The ideal candidate will demonstrate strong organizational and leadership skills, the ability to multitask in a fast-paced environment, and a commitment to delivering an excellent patient and team experience.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access, if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.
• Bachelor's Degree + 6 months of healthcare experience
• OR Associate's Degree in Health Care or Business + 1 year of healthcare experience
• OR High School Diploma + 2 years of healthcare experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran