Office Clerk

Position Summary
Under general supervision, the Office Clerk supports warehouse operations by ensuring smooth and accurate order flow. This role coordinates order scanning, assignment, and tracking activities; supports Will Call processing; and provides administrative assistance to ensure efficient order fulfillment and customer service.

Essential Duties/Responsibilities
The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:

• Scan and assign customer orders for warehouse picking
• Process and assign Will Call orders for timely customer pickup
• Manifest truck deliveries, ensuring all documentation is complete and accurate
• Perform order lookups and provide order status information as needed
• Process and assign cut and shearing orders
• Utilize the order dashboard to assign work to handheld scanning devices
• Provide strong phone and in-person customer service
• Communicate proactively with internal teams regarding order issues, delays, or corrections
• Support smooth interaction between warehouse staff and customers
• Assist with clerical tasks related to order management, documentation, and data entry
• Use designated software programs to support warehouse and sales operations
• Perform additional responsibilities as assigned to support department and organizational needs

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School diploma preferred

Experience/Skills/Abilities Required

• Minimum of 2 years of clerical, administrative or customer service experience
• Experience in transportation, logistics, dispatch, or administrative support preferred but not required
• Strong communication and customer service skills
• Strong attention to detail and accuracy
• Strong analytical problem-solving skills
• Proficiency in Microsoft Office (Excel, Word and Outlook)
• Ability to learn, navigate and use designated software programs as required to perform job functions
• Must be able to work independently in a fast-paced environment
• Ability to interact professionally and positively with others within the department and organization

Work Environment/Physical Demands
Typical office environment – moderate noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 50 pounds.