Administrative Skills, Beverages, Billing, Calendar Management, Co-Payments, Computer Skills, Computer Systems, Customer Support/Service, Electronic Medical Records, Epic Systems, Financial Management, Financial Systems, High School Diploma, Inventory Management, Medical Assistance, Medical Billing, Medical Office, Medical Records, Medical Terminology, Medicine, Operational Support, Patient Care, Patient Charts, Patient Registration, Reconciliation, Telephone Skills, Testing, Time Management, Word Processing
Join UPMC Your Hometown Health Partners as an Office Assistant II and become part of a welcoming team dedicated to providing exceptional patient care and service. In this role, you will support daily office operations through patient scheduling, registration, insurance verification, and communication with patients, providers, and clinical staff in a fast-paced medical office environment. Candidates with prior medical office experience, strong customer service skills, and Epic experience are encouraged to apply and grow their career with UPMC.
This full-time position will work Monday through Friday, with shifts scheduled between the hours of 7:00am and 5:00pm. No holidays, evenings or weekends are required.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Prepare patient charts for upcoming appointments.
- Completes necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Maintain a clean, orderly waiting area including beverage area and reading materials.
- Answer questions regarding patient appointments and testing.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Assist with inpatient billing process.
- Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
- Process medical records release requests.
- Identify stock levels of office supplies and assist with ordering/inventory management.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Answer telephone, screens calls, takes messages and provides information in a courteous manner.
- Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
- Schedule, coordinate and reschedule patient appointments.
- Relay necessary messages to staff and providers.
- High school diploma or GED
- Three years of work experience, preferably in a medical office setting.
- Knowledge of medical terminology preferred.
- Word processing and computer experience required.
Licensure, Certifications, and Clearances:
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
U
University of Pittsburgh Medical Center