Office Assistant II -Part Time

Summary:

Under direct supervision by the Road & Bridge Office Manager, the Half-time Office Assistant performs a variety of general administrative duties and provides clerical assistance to an assigned office/department

Essential Job Functions:

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics.  This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

- Provides general administrative support including maintaining files, producing reports and publications, answering telephones, processing mail and e-mail, copying, and faxing

- Maintains office equipment and supplies

- Provides exceptional customer service assistance to internal and external parties

- Ensure applicable standards and specifications are followed; maintains cleanliness of work area and all office equipment

- Performs and assists Office Manager with all duties as assigned or required

- Is proficient in all areas of County payables per State Statute and per County Clerk's Office; maintains account balances through statements, responsible for coding invoices, providing copies of invoices and scanning per R&B standards

Works with others in department to verify invoices and all necessary information is added

- Assesses the needs of customers and provide information concerning the services, procedures, and guidelines of the County

- Handle requests and transactions, or directs the matter or person to the proper department

- Assist in resolving problems and complaints raised by unsatisfied customers

- Process applications or forms to ensure completeness and accuracy

- Compute and verify data

- Perform data gathering and research activities and provide reports or summaries of information collected

- Preparing documents/lists for R&B group/shop documents

Knowledge and Skills:

- Knowledge of administrative/clerical practices and processes

- Knowledge of standard office equipment

- Knowledge of Microsoft Office programs and basic computer functions

- Knowledge of customer service standards and protocol

- Skill in performing general administrative support functions

- Skill in effectively communicating verbally and in writing - Skill in providing customer service assistance in person and by telephone/email

- Skill in preparing and maintaining correspondence, reports, records, documentation and files

- Skill in effectively interacting with the general public and other relevant parties

- Performs other duties as assigned or required

- Understand, communicate and follow oral and written instructions

- Ability to communicate effectively with a variety of County departments and employees

- Knowledge of County Policies and Procedures

- Must be able to perform basic bookkeeping functions and tasks - Ability to use the internet and email facilities - Must have telephone techniques.