Office Assistant

The Office Assistant a vital role in supporting daily operations of the Home Care Help caregiver staffing agency. This position is responsible for assisting with coordinating client services and providing administrative support to ensure smooth office workflow. The ideal candidate is organized, detail-oriented, and able to communicate effectively with caregivers, clients, and office staff.

PRINCIPAL ACCOUNTABILITIES:

• Answer and direct incoming calls in a professional and courteous manner.
• Maintain accurate client and caregiver records within company systems.
• Assist with onboarding paperwork and documentation for new caregivers.
• Support the office team and recruitment team with filing, data entry, document preparation, and other administrative tasks.
• Coordinate client assessments at client residences, facilities, or other designated locations.
• Conduct and maintain scheduled client assessments to ensure services meet client needs and company standards.
• Coordinate and facilitate caregiver introductions with clients and their families to support successful care transitions and continuity of care.
• Maintain communication with clients, families, and caregivers regarding assessment outcomes, service updates, and care needs.
• Document assessment findings and caregiver introductions accurately in company records and systems.
• Provide excellent customer service by addressing client inquiries and caregiver concerns promptly and professionally.
• Communicate effectively with clients, caregivers, and team members.
• Escalate urgent issues or concerns to management as appropriate.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

• High school diploma or equivalent required; some college coursework preferred.
• Prior office, customer service, scheduling, or administrative experience preferred but not required (training provided).
• Strong organizational skills and attention to detail.
• Ability to multitask and manage shifting priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with scheduling software is preferred.
• Professional phone etiquette and strong interpersonal skills.
• Dependable, reliable, and able to maintain confidentiality.
• Must possess a valid driver's license, maintain a satisfactory driving record, and have reliable transportation to perform job-related travel as required.
• Strong problem-solving skills and the ability to remain calm when handling last-minute changes.
• Team-oriented with the ability to work independently.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Ability to sit, stand, bend, reach, stretch, stoop, walk, climb stairs, and move
• intermittently throughout the workday.
• Ability to lift up to 50 pounds as needed.
• Ability to properly operate office equipment, including computers, printers, telephones,
• and copiers.
• Must possess a valid driver's license and reliable transportation.
• Must be able to maintain effective verbal and written communication with co-workers,
• leadership, supervisors, clients, family members, vendors, and other business associates both within and outside the agency.
• All of the above requirements are subject to applicable ADA accommodations and
• requirements.

Home Care Help is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or any other protected status under applicable law.

Home Care Help will also consider qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.

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