Office Assistant

Office Assistant| $18.00 - $24.00 per hour, depending on experience

Work Hours: Monday through Friday | 8:00am to 4:30pm

Position Overview:

• Answering incoming calls
• Scheduling service calls & dispatching service technicians
• Scheduling routine maintenance appointments
• Calling customers with lead time for service
• Logging warranties and rebates
• Preparing service invoices / AP
• Maintain customer database with current information
• Clear and concise communications with department managers, employees, and company customers
• We use Service Titan, a cloud-based CRM system

Scott Brothers Heating and Air, Fleetwood, NC.

We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 + years of experience with highly satisfied customers and an excellent reputation!

Benefits:

• Medical Blue Cross/Blue Shield
• Vision insurance options
• 8 Paid holidays
• Paid vacation
• Life insurance
• Short and long-term disability
• IRA with 3% match

Qualifications:

• 2 + years related experience in an office setting in customer service, dispatcher, schedule coordinating, project coordinating, or equivalent combination of education and experience
• Stellar customer service skills
• A pleasant phone demeanor and desire to provide excellent customer service
• CRM / ERP database experience, we use Service Titan a cloud-based system
• Microsoft Office products experience specifically Word, Excel
• Strong organizational skills and high attention to detail
• Organized and ability to work independently & as a team
• Knowledge of HVAC, plumbing or construction industry recommended but not required
• High school Diploma or equivalent