Office and Production Manager

Floor Coverings International

Chicago, IL

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JOB DETAILS

SALARY

$50,000–$65,000 Per Year

SKILLS

Administrative Skills, Bookkeeping, Brand Marketing (Branding), Business Growth, Calendar Management, Channel Support, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Entrepreneurship, Establish Priorities, Intuit Quickbooks, Materials Tracking, Multitasking, Organizational Skills, Plan Meetings, Problem Solving Skills, Process Improvement, Production Management, Production Schedule, Project Schedule, Project Tracking, Project/Program Coordination, Record Keeping, Reimbursement, Sales, Salesforce.com, Schedule Development, Strategic Planning, Team Player, Time Management, Training/Teaching, Willing to Travel

LOCATION

Chicago, IL

POSTED

Today

Responsive recruiter

Benefits:

Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Bonus based on performance
Company parties
Training & development

Office / Production Manager - Flooring & Home Improvement

Employment Type: Full-Time with Paid Holidays and PTO
Salary Range: $50,000-$65,000 + Bonus Opportunities
Benefits: Paid Vacation and PTO, Mileage Reimbursement for Job Site Travel

Ready to Build Something Meaningful?

This isn't your typical office role - it's an opportunity to help build and shape a business from the ground up. As our Office/Production Manager, you'll be the operational backbone of the company, keeping the office running smoothly while coordinating jobs from proposal through completion and making sure every customer receives a seamless, 5-star experience.

If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business - this role is for you.

What You'll Do

Manage Office & Production Operations

Oversee day-to-day office operations, keeping the workspace organized, efficient, and welcoming
Coordinate production schedules, job timelines, and crew/installer assignments to keep projects on track
Track jobs from sale through completion, proactively flagging delays or issues before they impact the customer
Manage calendars, scheduling, and internal coordination across the team
Occasionally travel to job sites in your own vehicle to check on progress, meet installers, or resolve issues (mileage reimbursed)
Order and track materials as needed to keep projects moving on schedule

Deliver an Exceptional Customer Experience

Serve as a primary point of contact for customers via phone, text, and email
Schedule appointments for Design Associates and manage follow-ups on open proposals
Ensure a smooth, professional, and positive experience for every customer throughout their project
Support and execute local marketing initiatives to drive brand awareness
Represent the business at home shows and community events (occasional evenings/weekends)

Support Business Growth

Update Salesforce daily with job progress and customer information (training provided)
Partner with bookkeeping support and maintain accurate records in QuickBooks Online
Meet weekly with the Owner to review sales performance, production pipeline, and project status
Participate in weekly planning and strategy meetings
Help improve processes, identify efficiencies, and take ownership of key administrative and operational functions
Contribute ideas that shape the future of the business

What We're Looking For

Strong organizational and project-coordination skills; comfortable managing multiple jobs at once
Strong communication skills (especially over the phone)
Ability to multitask and prioritize in a fast-paced environment
Experience with QuickBooks Online required
Comfortable learning and using CRM systems (Salesforce experience is a plus)
Self-motivated, proactive, and solutions-oriented
Valid driver's license and reliable personal vehicle for occasional job site visits (mileage reimbursed)
Experience in flooring, construction, or home improvement is a plus (not required)

Why Join Us?

Be part of a locally owned, female-led business
Opportunity to grow with a company from the ground up
Collaborative, entrepreneurial team environment
Make a direct impact on production quality, customer experience, and business success
Competitive salary + bonus potential + PTO + mileage reimbursement

Compensation: $50,000.00 - $65,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Office and Production Manager

Floor Coverings International

Chicago, IL

About the Company

Floor Coverings International

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