Administrative Skills, Customer Support/Service, Customer Training, Detail Oriented, High School Diploma, Identify Issues, Intuit Quickbooks, Maintenance - Plumbing, Microsoft Office, Multitasking, Order Management, Organizational Skills, Plumbing, Problem Solving Skills, Schedule Development, Telephone Skills, Time Management, Training/Teaching
Company Information:
Our locally owned, almost 30-year-old, full-service plumbing company is seeking a part-time Office Administrator/CSR representative. Our commitment to quality, integrity, craftsmanship, and excellence in customer service is what drives our business and sets us apart from our competition. This position requires a highly-organized, outgoing, and detail-oriented individual to ensure our customers have an excellent experience from start to finish.
Job Duties:
- Answer phones and respond to customer requests in a professional & speedy manner
- Educate the customer on product offerings and specials
- Create daily schedule and dispatch customer calls and return visits
- Ensure that the right technician is dispatched to each job
- Interact and support technicians in the field
- Manage pending work orders for timely completion
- Thank the customer for the business
Job Qualifications:
- High School diploma or equivalent
- Outgoing
- Able to multi-task
- Self-Starter - able to work independently
- Excellent phone and customer service skills
- Identify and solve problems in a timely manner
- Basic knowledge of Microsoft Office & QuickBooks
- MUST be DEPENDABLE
- Plumbing industry experience is a plus
Position hours are 8:00 am - 4:30 pm