The Solution Center HR Specialist is focused on providing effective and timely front-line customer service support for our employees, field Human Resources (HR) representatives and HR business partners. This position will provide support for their questions, issues and problem resolution on center-supported services such as benefits, payroll, and HR policies & procedures. The HR Specialist will also perform transactional activities related to all services offered from the service center.Key Responsibilities:* Assist employees and field HR representatives as the initial point of contact forbenefits, payroll, and HR policy and procedure questions by answering employee calls and emails by providing immediate resolution or careful redirection to escalated support resources* Answer routine employee, field HR representatives and HR business partner inquiries relating to benefit plans, payroll, policies and procedures* Collaborate with other HR Solution Center subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner* Perform back-office transactions for benefits, payroll and general HR data processing in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail* Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a supervisor* Entry level position that will be directly supervisedMinimum Requirements/Qualifications:* Previous experience (1-2 years) in benefits, payroll, general human resources or customer service preferred* Experience working in a call center or HR shared service center preferred* Ability to interpret and communicate HR policies, procedures, and programs* Ability to deliver excellent customer care via telephone* Critical thinking, problem solving, and judgment skills* Service-oriented attitude and willingness to learn* Possess good listening skills and patience to work with all types of employees* Ability to maintain a positive attitude* Individual should have high energy with the ability to organize/prioritize workload* Spanish speaking skills a plusNon-Negotiable Hiring Criteria:* BA/BS or equivalent work experience directly attributable to human resources, benefits or payroll* Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment* Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting applicationThis position has not been approved for relocation assistance HR Manager
Pay Rate: $35.00 an hour
Interview: Yes, will be going interviewing via phone screen and then interviewing in person with HR Manager Dawson Grant
Contract Length: 6 months
Primary duties and years of experience: 5 years of hR experience in a manufacturing environment, must have employee relations experience.
How will you make an impact?
As a trusted advisor to the business and functional leaders, you will consult and take action in the areas of talent management, organizational development, performance management, career development, employee relations, and compensation planning and change leadership.
What will you do?
Translate the strategic and tactical business plans into critical HR actions, programs, and initiatives.
Evaluate and advise client groups on programs or strategies that impact the attraction, motivation, development and retention of the people resources of the business.
Provide HR support and coaching to leaders on HR policies and processes, people management, and career development.
Counsel and/or coach employees and managers regarding employee relations issues including performance management, facilitation of formal/informal investigations, and any resulting disciplinary actions.
Ensure effective talent attraction and management including recruitment, assessment, and development.
Assist managers in assessing and identifying resources to meet employee training needs.
Drive effective compensation equity and planning processes for the assigned client group.
Support the HR functional teams (i.e. talent acquisition, compensation, etc.) with large scale HR initiatives and annual processes.
Act as a change agent and lead key change management initiatives for the site and/or assigned business teams.
Partner with the site HR and Business leaders to oversee and provide guidance on site activities, shape culture, and drive employee engagement.
Perform other duties as assigned.
How will you get here?
Education
Bachelor's degree in HR or related field is required.
Experience
Must have 5 years of experience in various aspects of human resources (staffing, compensation, employee relations and organizational development).
Must have minimum of 5 years of experience in HR manager level role
Knowledge and understanding of US labor and employment law and business partnering experience.
Knowledge, Skills, Abilities
Ability to work within a diverse and cross-functional team.
Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on projects and issues
Analysis, problem solving, decision making, negotiating and influencing skills.
Excellent interpersonal and communication skills to interface with all levels of the organization including employee relations, coaching, communications and presentations, etc.
Strong process improvement orientation.
Can effectively secure and leverage resources to get work done through both formal and informal channels
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