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Office Administrative and Customer Support - Customer Service Representative

Mindlance

Tewksbury, MA

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JOB DETAILS
SKILLS
Accounts Payable, Accounts Receivable, Administrative Skills, Backlog Prioritization, Billing, Communication Skills, Corporate Compliance, Customer Support/Service, Documentation, ERP (Enterprise Resource Planning), Finance, Logistics, Manufacturing, Microsoft Office, Order Delivery, Order Management, Order Processing, Performance Metrics, Problem Solving Skills, Process Improvement, Product Pricing, Resolve Customer Issues, Service Level Agreement (SLA), Time Management, Transaction Processing/Management
LOCATION
Tewksbury, MA
POSTED
2 days ago
• Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
• Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation
• Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.
• Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
• Prompt coordination with logistics team for timely pick up & delivery.
• Liaise with manufacturing facilities & 3rd party vendors as necessary
• Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.
• Participate in order management process improvement when needed.
• Responsible to meet all operational KPI and SLA.
• Ensure all documentation and order processes are in line with corporate guidelines and compliance
• Reports preparation on regular basis.
• Perform other duties/projects as assigned.

Education - High School Diploma or some College

Experience- Prefer 1 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill).

Knowledge, Skills, Abilities
• Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
• Experience in ERP, SFDC & MS Office preferred.
• Excellent communications skills

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

M

Mindlance