Office/Administration - Representative - Customer Service/Call Center (Entry Level)
TechDigital
Marlborough, MA
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JOB DETAILS
LOCATION
Marlborough, MA
POSTED
30+ days ago
Global Life Sciences Solutions USA LLC
100% onsite at 100 results way Marlborough - shift Mon-Fri 8-5 Top 3 skills - salesforce/service max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applications Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. (3-5 years of experience) Call Center Representative I acts as the primary contact between the customer and Service Support. Responsible for placing/ answering telephone call inquiries and promoting an organization's products and services. Required Qualifications: Associate's degree or high school diploma/GED and 0-2 years of experience Prior demonstrated experience working in a Customer service role. Has knowledge of commonly-used concepts practices and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Demonstrated analytical thinking/problem solving ability Ability to think clearly and quickly and empathize in high-pressure situations Tenacity & creativity in handling customer issues