OEM Technical Rep

Who we are:

Truma is a premium partner to the outdoor recreation community, with a focus on cooling, heating and hot water solutions. Truma started doing business in North America in 2013, establishing its headquarters in Elkhart, IN. Backed by over 70 years of German engineering, Truma has a long history of providing quality solutions to the global outdoor recreation market. Truma provides "Simply Better" world-class systems designed and tested specifically for outdoor adventures and the diverse terrains unique to North America. Truma distinguishes itself by its high-quality products, exemplary customer service, knowledgeable technicians, and customer-first philosophy.

What we offer:

• Competitive salaries and flexible schedules
• Company-paid training and professional development
• Paid time off (PTO), paid sick leave, paid holidays, and paid parental leave
• Premium benefits including health, dental, vision, disability, voluntary and company-paid life insurance
• Supplemental benefits including accident, hospital, and critical illness
• Retirement savings plan with up to 4% match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Gym membership reimbursement

What you'll do:

As the OEM Tech Rep, you will have the overall responsibility to support technical sales activities at OEM’s; clearly communicate Truma technical installation requirements; assist with prototype and initial production installations; design and test system layouts; ensure quality installations at OEM’s through Audits.

• Supporting the sales team and sales activities at RV manufacturers.
• Be the technical expert on current Truma Group products to answer OEM technical questions and make recommendations supporting the Call Center, Warranty Team and Training Team(s).
• Understand competitor products in order to compare and highlight the benefits of Truma products to support OEM Account Managers.
• Collaborate with the design, production, engineering, and R&D departments of OEM customers to determine how Truma products and services can be best utilized to serve the need of the customer.
• Support prototype and initial production installations at the RV manufacturers.
• Support RV manufacturers by troubleshooting system problems and issues.
• Perform climate system testing at Truma’s state of the art climate chamber, create test reports, and communicate results and recommendations to the customer for heating and cooling systems.
• Perform production line audits at the RV manufacturers to confirm system installations are correct and follow the product installation instructions. Report and communicate audit findings to the RV manufacturers and confirm necessary changes are made.
• 9Support RV manufacturers by troubleshooting system problems and issues as an escalation point through Truma Service.
• Identify customer needs as inputs for future product developments working with Product Management and Engineering Development teams.
• Travel across North America managing budget and schedules.

The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

• Education: Preferred Bachelor’s Degree in Engineering/Mechatronics, or related field, or equivalent combination of education and experience. RV industry considered an asset.
• Experience: 3-5 years of experience in HVAC system design. Technical Sales experience a plus. Experience with system testing and technical reporting a plus. Electrical and controls experience considered an asset.
• Functional Skills: Must be able to understand complex information and communicate information to people with diverse professional backgrounds. Ability to manage tasks, projects and time effectively. Must be able to use hand tools and power tools as required. Mechanical aptitude to design and install systems into RV’s.
• Technology Aptitude/Skills: Experience with Microsoft Office products including Excel, Word, Outlook, and PowerPoint required, as well as using presentation tools. Experience with SalesForce CRM preferred.
• Language Skills: Excellent English verbal and written communication skills. Dynamic speaking and ability to engage an audience actively.
• Leadership/Behaviors: High relational, self-starter for time management, excellent with follow through and meeting deadlines. Excellent ability to network and build relationships. Must be motivated and able to work with minimal supervision.
• Culture Match: Professional in appearance, reliable and able to work within a close team while possessing individual accountability for the role is key. Must be presentable to meet with external and internal partners and customers. Team-oriented with a positive attitude.

Core Values that Apply to All Positions:

• Courage
• Connectedness
• Adaptability
• Sustainability