Job Title: Ocean Export Supervisor
Job Location: Detroit
About the Company
MIDH Global Forwarding (DGF) manages the flow of goods and information across a customers global supply chain utilizing air, ocean, ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the worlds leading logistics provider with operations in over 220 countries.
Visit our career site on the web at: https://www.logistics.dhl/us/en/home/careers.html
Job Description
We have an exciting opportunity for an Ocean Export Supervisor who will be responsible for the end-to-end performance and profitability of the local Ocean Freight Export product team, which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.
Key Responsibilities
- Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Ocean Freight Export processes.
- Serves as the escalation contact for customer Ocean Freight Export shipments; responsible for the financial aspects and results sets; communicates and drives KPIs to ensure customer satisfaction.
- Assumes responsibility for good working practices, safety, and security for customer shipments and staff.
- Collaborate with internal customers (Ocean Gateway, Trucking, Handling, etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls.
- Review and manage month-end reports; review PL, open Accounts Payables, Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team.
- Supervises staff responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.
Skills & Requirements
- BABS preferred or minimum of 2 years supervisory experience within the logistics/transportation industry.
- Exceptional communication skills (verbal, written, and presentations).
- Comprehensive knowledge of Ocean Freight Export processes.
- Strong computer skills (Microsoft i.e., Excel, Word, PowerPoint & Outlook).
- Demonstrated leadership ability to include driving KPIs, employee engagement, and team building.
- Strong ability to develop, coach, train, and mentor staff to success.
- Basic knowledge of Cargo Wise system is preferred.
Pay Range
$79,777.50 - $106,370.00 (Based on Experience)
Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role-dependent performance-based incentives.
- 401k Match: 1-for-1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the worlds leading logistics provider operating in 220 countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight with 30,000 employees, ensuring seamless transport and supply chain solutions.
Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.