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Ocean Control Tower Analyst Jobs in USA, TN, Franklin | Rose International Job

Rose International

Franklin, TN

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JOB DETAILS
SALARY
$40–$43 Per Hour
JOB TYPE
Temporary
SKILLS
APICS Certification, Analysis Skills, Brokerage, Business Intelligence Software, Cargo/Freight, Case Management, Communication Skills, Corrective Action, Cost Control, Data Analysis, Documentation, Forwarder, Freight Forwarding, Import/Export, International Trade Law, Leadership, Logistics, Maintain Compliance, Marine Cargo, Onboarding, Performance Analysis, Performance Metrics, Performance Reviews, Power BI, Problem Solving Skills, Process Improvement, Procurement Strategy, Reporting Dashboards, Risk Analysis, Root Cause Analysis, Shipping Documents, Supply Chain, Support Documentation, Tableau, Time Management, Trend Analysis
LOCATION
Franklin, TN
POSTED
Today
Required Education: High School or equivalent. Required Qualifications: Strong analytical, communication, and problem-solving skills. Experience with TMS, control tower platforms, and BI tools.Preferred Qualifications Global control tower experience Knowledge of demurrage/detention management APICS or CSCMP certification Advanced Power BI or Tableau skillsJob SummaryWe are seeking a skilled and analytical Transportation Control Tower Analyst – Ocean to join our global logistics team, overseeing and optimizing international ocean freight operations across import and export flows. This role focuses on end-to-end ocean shipment visibility, exception management, carrier performance, and issue resolution across ports, terminals, and inland connections.The ideal candidate will serve as a central coordination point between carriers, freight forwarders, ports, customs brokers, and internal stakeholders to ensure on-time, cost-effective, and compliant ocean transportation while proactively managing disruptions in the global supply chain.Job Responsibilities:Ocean Freight Operations Monitor and manage international ocean shipments (FCL, LCL) from port of origin through final inland delivery. Track vessel schedules, port congestion, ETA changes, rollovers, and capacity constraints. Actively manage shipment exceptions such as missed sailings, port delays, demurrage, detention, and customs holds. Ensure timely coordination of pre-carriage and on-carriage movements, including drayage and intermodal handoffs.Carrier, Forwarder & Port Coordination Serve as primary liaison with ocean carriers, NVOCCs, freight forwarders, port terminals, drayage providers, and SE’s LLP Uber Freight. Monitor carrier performance against KPIs including on-time arrival, transit reliability, and exception frequency. Support carrier allocation and service lane strategies with procurement and network teams.Exception Management & Case Resolution Manage ocean shipment issues within a control tower case management framework. Conduct root cause analysis and recommend corrective actions. Communicate impacts and recovery plans to stakeholders.Data Analysis & Performance Reporting Analyze ocean transportation data to identify trends, risks, and improvement areas. Develop dashboards and KPI reporting using Power BI or Tableau. Provide actionable insights to leadership.Cost Optimization Identify opportunities to reduce ocean freight and accessorial costs. Support rate analysis and carrier performance reviews. Monitor and dispute demurrage and detention charges.Compliance & Documentation Ensure compliance with international trade and customs regulations. Validate accuracy of Bills of Lading and shipping documentation. Support customs clearance issue resolution.Process Improvement & Projects Drive process improvements to enhance visibility and predictability. Support system enhancements, carrier onboarding, and workflow standardization. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

R

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.roseint.com/