Business Development, Business Services, Change Requests/Orders, Communication Skills, Community Health, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Healthcare, Occupational Health, Patient Care, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Sales Management, Target Marketing, Team Player, Time Management, Urgent Care, Writing Skills
LOCATION
Greenville, SC
POSTED
7 days ago
Occupational Medicine Client Support Specialist (must reside in South Carolina)
The Occupational Medicine Client Support Specialist is a key member of our staff supporting our Business Development Team in building and fostering client relations. Timely responsiveness, over communication, and establishing clear and concise client protocols, are a few of the main responsibilities of this position in meeting our goal of providing the best experience possible for our patients and clients. This position requires an individual with exceptional customer service skills, someone who has a disciplined work ethic, and an energetic team player.
This position reports to the Director of Occupational Services.
Essential Duties and Responsibilities
Build and foster professional relationships with clients in target markets
Act as the liaison between the Client, Business Dev. Rep., and the Clinical Staff
Establish clear and concise client protocols for all staff that will interact with the patient
Assist with client account management, i.e., personnel changes, protocol change requests, etc.
Ensure customer satisfaction through responsiveness to client needs and service concerns
Maintain accurate records of outreach activities including calls, appt., and f/u activity, etc. using our CRM tools
Monitor client activity for understanding visit trends
Proactive outreach for client maintenance
Support the overall growth plans and goals for our Occupational Medicine program
Other duties as necessary
Qualifications and Required Skills:
Experience in client relations
Exceptional customer service skills
Professional, effective, and excellent written and verbal communication skills
Detail oriented
Ability to work independently with a disciplined work ethic
Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
Energetic team player
Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind in dealing with patients, clients, visitors, the general public, and all colleagues
Healthcare Experience a plus
WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities:
Commitment to live out our Core Values
A positive attitude toward patients, families, & coworkers
Willingness always to go the extra mile to create an outstanding experience for our patients and clients
A desire to work in concert with others in an upbeat & supportive atmosphere while reinforcing the WellStreet mission of providing uncompromising care one patient at a time
A compelling desire to serve others, improve your community's health, & have fun every day