NYC Field Service Supervisor
About FlexTG
FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class—we’re in a class of our own.
Salary Range
$75,000–$100,000, dependent on experience level.
Position Summary
FlexTG is seeking a driven and experienced Service Supervisor to join our dynamic team. In this role, you will oversee a team of field technicians, ensure high-quality service delivery, and drive exceptional customer experiences across your assigned territory.
You’ll serve as both a technical expert and team leader, supporting escalations, coaching technicians, and optimizing team performance while fostering a culture of accountability, growth, and collaboration.
Key Responsibilities
- Lead, coach, and support a team of field technicians to ensure high performance and customer satisfaction
- Review and approve technician timesheets, overtime, and time management practices
- Conduct performance evaluations, implement development plans, and facilitate ongoing training
- Monitor team productivity and ensure daily and long-term service goals are met
- Manage service escalations and provide hands-on technical guidance and troubleshooting support
- Conduct site visits to ensure adherence to service standards, procedures, and customer expectations
- Approve parts usage, track expenses, and manage warranty claims
- Collaborate with sales teams to resolve client concerns, recommend solutions, and support account growth
- Oversee technician scheduling, territories, and resource allocation for maximum efficiency
- Maintain shared calendars for PTO, training schedules, and fleet installations
- Recognize and reward strong performance to drive engagement and morale
- Manage loaner equipment and oversee salvage processes
- Support onboarding, training, and mentorship of new hires
- Ensure compliance with company policies and escalate unresolved issues as needed
Administrative Responsibilities
- Own and report on escalation resolutions
- Submit accurate payroll entries, mileage expenses, PTO requests, and service documentation
- Ensure timely closure of service calls and proper system updates
Minimum Qualifications
- High School Diploma or equivalent
- Prior experience servicing printers/copiers (Canon Production experience is a plus)
- Strong technical knowledge of electro-mechanical systems and troubleshooting
- Solid understanding of network connectivity for print and scan functionality
- Proven ability to independently diagnose and repair business equipment
- Experience coaching, training, or mentoring technicians
- Valid driver’s license with a clean driving record
- Reliable transportation (if a company vehicle is not provided)
Preferred Qualifications
- Previous leadership or supervisory experience in a service environment
- Manufacturer certifications across a full line of devices
- Experience managing service territories, schedules, and field operations
- Strong customer service and relationship management skills
Additional Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.