NW Overnight Resident Coordinator Francis Place (P/T Flex 20 37.5 hr/wk)

Overview

20-37.5 hours per week OVERNIGHT - this is a 24/7 facility

Starting Pay: $25.46 - $26.73 / hour (DOE)

COMPETITIVE BENEFITS INCLUDING:

• Generous PTO: Paid Sick Time, Paid Vacation
• Medical, Dental, Vision coverage available the first of the month after hire date
• Basic Life/AD&D and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• 403(b) Retirement Plan and Employer Contribution Pension Plan
• 2% Annual Longevity Increase
• Employee Assistance Program

Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

Responsibilities

POSITION DESCRIPTION:

The Overnight Resident Coordinator is responsible for being at the front desk of the Francis Place Apartments, a 42-unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry. This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. While on shift at the front desk, the Resident Coordinators primary focus is to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors.

Major Duties & Responsibilities:

• Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitor the security of the building. Enforce CCS policies with residents, guests, and visitors.

• Conduct routine safety checks of all entry and exit points, ensuring emergency exits are properly used and secure.

• Ensure upkeep of all common areas by monitoring and addressing issues. Report issues related to appliances, plumbing, heating, or electrical systems to appropriate personnel.

• Monitor behavior, enforce facility rules, and maintain detailed documentation:

• Log all visitors.

• Record significant events in a professional and timely manner.

• Model respectful, supportive interactions with residents.

• Maintain a welcoming, supportive, and safe environment.

• Provide residents with information about on-site and public services.

• Report CCS program violations to the Program Supervisor and/or Community

• Respond appropriately to facility or resident-related emergencies.

• Accept and distribute messages and packages.

• Support case management team by reminding residents of scheduled appointments. Reinforce resident responsibility in maintaining cleanliness in shared spaces.

• Perform routine cleaning and sanitizing as indicated on the cleaning tasks list.

• Conduct routine walkthroughs throughout the facility.

• Provide residents services and information

Qualifications

Minimum Qualifications:

• High School Diploma or GED.
• Ability to pass required background checks.
• Ability to work effectively with individuals displaying a wide range of behaviors.
• Cultural competency and ability to work with diverse populations.
• Ability to make sound, independent decisions without direct supervision.
• Proven reliability and dependability in work history.
• Flexibility to ensure adequate shift coverage.
• Commitment to a team-oriented, respectful workplace.
• Alignment with the mission and values of Catholic Community Services and Catholic Housing Services.
• Ability to work effectively in multicultural environments and deliver culturally competent services.