Nurse Practitioner Liaison (VA, Herndon)

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org.

Work Life Balance ? NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays.

HealthWorks is a mandatory flu vaccine organization.

Pay Range - COMPETITIVE

NO RECRUITERS! NO AGENCIES!

Definition

The Nurse Practitioner Liaison serves as a vital link between providers, patients, and care teams to ensure seamless communication and high-quality patient care. This role is responsible for assisting providers in sharing lab results with patients, answering patient phone calls, processing prescription refills, and supporting various clinical duties. The RN Provider Liaison will work closely with physicians, advanced practice providers, the clinical access team, and the care coordination team to enhance patient experience and continuity of care.

Roles & Responsibilities

Liaison ?

• Communicate lab and diagnostic test results to patients per provider instructions. Lab Beans ? Should review about 50 labs for providers.
• Lab Review ? report out on all normal labs and communicate with patients.
• Serve as a point of contact for patient phone inquiries, addressing concerns and escalating as needed.
• Referrals Address the referrals that have received care and follow up on any pending referrals by reaching out to the patients. Requirements: Pt seen withing a year, medication that on the med list
• Process chronic prescription refills in accordance with provider directives and organizational policies.
• Support providers with clinical tasks, ensuring efficient workflow and patient-centered care.
• Collaborate with the clinical access team to facilitate timely patient access to care.
• Triaging the documents from outside visits to determine any issues that need to be addressed in a timely manner.
• Assist in completion of documents including conducting patient visits for form completion if necessary.
• Conduct specific types of patient visits.
• Maintain accurate and timely documentation in the electronic health record (EHR).
• Adhere to all clinical protocols, regulatory requirements, and best practices.
• Participate in quality improvement initiatives to enhance patient outcomes.

Nurse Practitioner -

• Promotes the mission, vision, and values of HealthWorks.
• As part of the HealthWorks team, assists in both the planning and implementation of Healthworks? health care plan for patients.
• Assumes quality of care for all patients. Provides appropriate, efficient, and effective clinical medical care required in the prevention, diagnosis, and treatment of human disease and injury.
• Evaluates situations, which call for emergency medical procedures or require physician intervention.
• Responsible for diagnosis and treatment of conditions within the scope of practice. Reviews and updates the health record using EMR.
• Evaluates patients including obtaining medical history and physical exam. Orders and interprets appropriate lab and x-ray data. Within standard care guidelines, diagnoses patient conditions, prescribes medications, orders tests, discriminates between normal and abnormal finding and provides treatment and therapy.
• Initiates appropriate referrals to other health care providers. Seeks supervision from Center physicians when care or conditions are beyond scope of practice or knowledge base.
• Obtains appropriate consults from specialists when needed.
• Clearly documents all patient visits and billing as soon as possible or within 24 hours following that encounter. All entries in the patient medical record are to be entered into the EMR using the SOAP format.
• Provides high quality customer service to patients with a high emphasis on customer satisfaction reports.
• Shows effort to maintain patient flow and efficiency which directly impacts patient and staff satisfaction.
• Practices fiscally responsible medicine to help sustain the financial stability of the health center. This includes using laboratory formulary, a stepwise approach to diagnostic testing, and using generic medications when medically appropriate, etc.
• Works with facility staff and medical staff through the processes of quality improvement, peer evaluation, professional and staff meetings, and federal and state rules and regulations to ensure quality clinical standards are maintained at the facility.
• Provides adequate and timely patient medical records to facilitate appropriate continuity of care, confidentiality of client information, and compliance with medical reporting standards; and to facilitate accurate and timely billing of services.
• Adheres to the highest standards of medical practice, ethics, and professionalism always
• Adheres to quality assessment guidelines, CLIA, OSHA or other regulations as federally mandated or as set forth by standards of practice of HealthWorks.
• Maintains the office hours of the center and abides by HealthWorks policies and procedures.
• Participates in provider staff, clinical staff, and general staff meetings.
• Shares in responsibility of the teaching and training of Health Science students and other health care professionals.
• Maintains certifications which strengthen ability to provide quality care (i.e BLS, etc.)
• Accepts clinical responsibilities/duties assigned or requested by the Chief Medical Officer.
• Maintains an affiliation with professional groups, medical associations, and medical organizations, per policies and as requested by CMO.
• Participates in marketing self and HealthWorks to the community as a way of attracting new patients to the practice.
• Receive and respond promptly to calls and electronic notices from health center staff.
• Ensure protection of confidential health information of health center patients.
• Abide by HealthWorks? Code of Ethics, Standards of Behavior, and other policies.
• Other duties as assigned to support the needs of the clinical team.