The Nurse Navigator provides coordination and support for patients with heart failure across the continuum of care. This role focuses on assessing patient needs, delivering education, and coordinating care plans with providers and interdisciplinary teams to ensure timely, high-quality outcomes.
The Nurse Navigator supports disease management through patient education, follow-up, and care coordination, helping to improve outcomes and reduce hospital readmissions. Responsibilities include monitoring patient progress, facilitating transitions of care, and ensuring adherence to treatment plans and best practices.
This position plays a key role in promoting a seamless, patient-centered care experience while supporting quality, safety, and operational effectiveness within the Heart Failure Clinic. All responsibilities are performed in alignment with Mercy’s mission, values, and Service Standards.
Mercy Hospital South
Supports patients with heart failure and their families throughout evaluation, treatment, and ongoing management, ensuring a seamless outpatient experience.
Coordinates individualized, evidence-based care plans in collaboration with providers and interdisciplinary teams to optimize outcomes and reduce hospital readmissions. Serves as a clinical resource for physicians, staff, and patients, supporting best practices in heart failure management.
Identifies and manages patient populations through defined clinical criteria, tracking outcomes and quality metrics to support improved care delivery. Actively participates in process and quality improvement initiatives focused on patient safety, efficiency, and outcomes.
Ensures accurate and timely documentation in EPIC and other systems to support continuity of care and data-driven decision-making. Partners with providers and care teams to enhance patient access, education, and engagement, while supporting program growth and community awareness.
Promotes a team-focused environment with a commitment to professional growth, collaboration, and continuous improvement.
Qualifications
Education: Graduate from an approved school of nursing
Licensure: Current RN license in the state of practice
Experience: 2–3 years of nursing experience required
Certifications: BLS required
Preferred Education: Bachelor of Science in Nursing (BSN)
Preferred Certification: ACLS
Physical Requirements
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.