Nurse Manager - Patient Care Service

Summary:

• 7:30 am - 4 pm

Responsibilities:

• Lead nursing practice using the Professional Practice Model of Relationship Centered Care and the Modified Primary Nursing Care Delivery Model.
• Demonstrate proficiency and role model behaviors in Purposeful Hourly Rounding (PHR).
• Integrate PHR into clinical activities to enhance Relationship Centered Care.
• Validate staff members' hourly rounds on all patients through direct observation and patient feedback.
• Assess staff competency in PHR and provide consistent feedback.
• Conduct daily rounding of all patients (Monday-Friday).
• Communicate patient experience and staff engagement information to develop and implement action plans.
• Collaborate with the physician dyad and escalate concerns as appropriate.
• Address patient concerns promptly and provide service recovery as needed.
• Role model Relationship Centered Care through various actions including Admission Welcome, Bedside Shift Report, and more.
• Huddle with staff at the start of each shift, identifying high-risk patients.
• Communicate concerns to nursing leadership and initiate service recovery as needed.
• Interpret and communicate patient experience scores and benchmarks.
• Empower staff to use evidence-based practices to understand patients’ perceptions of care.

Requirements:

• MSN required.
• Psychiatric experience required.
• Travel experience required.

Preferred Skills:

• Design and lead a safe, therapeutic, and efficient patient-centered care environment.
• Identify and investigate issues or variances in practice/operations.
• Lead interdisciplinary quality improvement teams using high-reliability principles.
• Review unit progress, changes, and compliance with quality and safety metrics.
• Respond to escalations of potential safety hazards or gaps from best practice.
• Monitor and correct gaps in clinical nurse documentation.
• Lead staff participation in quality and safety initiatives and mandated compliance measures.
• Demonstrate accountability for all unit quality and safety practices and compliance.