Nurse Manager II - General Surgery

Knowledge,-Skills-and-Abilities:-(Core)

• Ambiguity/Uncertainty-Management
• Attention-to-Detail
• Business-Knowledge
• Communication
• Constructive-Feedback
• Critical-Thinking
• Cross-Group-Collaboration
• Decision-Making
• Dependability
• Diversity,-Equity,-and-Inclusion-Support
• Drives-Results
• Facilitation-Skills
• Health-Care-Industry
• Influencing-Others
• Integrity
• Leadership
• Learning-Agility
• Organizational-Savvy
• Problem-Solving
• Short--and-Long-term-Learning-&-Recall
• Strategic-Thinking
• Team-Building
• Teamwork
• Topic-Specific-Communication

custom_fields.Specialty-Ambulatory custom_fields.Department-Redwood-City-Hospital---General-Surgery-Outpatient---0206 custom_fields.core_ksa_2-

Knowledge,-Skills-and-Abilities:-(Core)

• Ambiguity/Uncertainty-Management
• Attention-to-Detail
• Business-Knowledge
• Communication
• Constructive-Feedback
• Critical-Thinking
• Cross-Group-Collaboration
• Decision-Making
• Dependability
• Diversity,-Equity,-and-Inclusion-Support
• Drives-Results
• Facilitation-Skills
• Health-Care-Industry
• Influencing-Others
• Integrity
• Leadership
• Learning-Agility
• Organizational-Savvy
• Problem-Solving
• Short--and-Long-term-Learning-&-Recall
• Strategic-Thinking
• Team-Building
• Teamwork
• Topic-Specific-Communication

custom_fields.jobtitleLI-Nurse-Manager-II---General-Surgery---1423033 custom_fields.leadership-no custom_fields.CFSalaryLow-239000 custom_fields.HawaiiTheme-Nursing-&-Care-Delivery-Leadership custom_fields.JobSchedule-Full-time custom_fields.PostAddress-California,Redwood-City,Redwood-City-Marshall-Medical-Offices custom_fields.ShiftFilter-Day custom_fields.customtheme-Nursing-&-Care-Delivery-Leadership custom_fields.CFSalaryHigh-276100 custom_fields.LocationName-NCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-NCAL custom_fields.employeegroup-NUE-NCAL-09|NUE|Non-Union-Employee custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.functional_ksa-

Knowledge,-Skills-and-Abilities:-(Functional)

• Emergency-Preparedness
• Evidence-Based-Medicine-Principles
• Licensure-Principles
• Nursing-Principles
• Patient-Safety
• Business-Process-Improvement
• Calendar-Management
• Change-Management
• Compliance-Management
• Confidentiality
• Conflict-Resolution
• Financial-Acumen
• Health-Care-Compliance
• Health-Care-Quality-Standards
• Human-Resources-Systems
• Information-Systems
• Legal-And-Regulatory-Requirements
• Maintain-Files-and-Records
• Microsoft-Office
• Outcome-Driven-Innovation
• Stakeholder-Management
• Talent-Management
• Training
• Workforce-Planning

custom_fields.WorkingHoursEnd-04:00-PM custom_fields.JobScheduleField-Full-time custom_fields.functional_ksa_2-

Knowledge,-Skills-and-Abilities:-(Functional)

• Emergency-Preparedness
• Evidence-Based-Medicine-Principles
• Licensure-Principles
• Nursing-Principles
• Patient-Safety
• Business-Process-Improvement
• Calendar-Management
• Change-Management
• Compliance-Management
• Confidentiality
• Conflict-Resolution
• Financial-Acumen
• Health-Care-Compliance
• Health-Care-Quality-Standards
• Human-Resources-Systems
• Information-Systems
• Legal-And-Regulatory-Requirements
• Maintain-Files-and-Records
• Microsoft-Office
• Outcome-Driven-Innovation
• Stakeholder-Management
• Talent-Management
• Training
• Workforce-Planning

custom_fields.WorkingHoursStart-07:30-AM custom_fields.PrefQualification1-

• Minimum-Qualifications:
• Minimum-four-(4)-years-of-experience-in-a-leadership-role-with-or-without-direct-reports.
• Minimum-three-(3)-years-of-customer-or-member/patient-service-experience.
• Bachelors-degree-in-a-business,-nursing,-health-care,-or-directly-related-field-AND-minimum-five-(5)-years-of-experience-in-business-operations,-clinical-health-care,-or-a-directly-related-field-OR-Minimum-(8)-years-of-experience-in-business-operations,-clinical-health-care,-or-a-directly-related-field.
• Registered-Nurse-License-(California)-required-at-hire
• Basic-Life-Support-required-at-hire

Preferred-Qualifications:

• Bachelor's-degree-in-Nursing-(BSN).
• Three-(3)-years-of-project/program-management-and/or-implementation-related-experience.

custom_fields.CaliforniaLocations-NCAL custom_fields.LocationDescription-California,Redwood-City,Redwood-City-Marshall-Medical-Offices custom_fields.NurseResidencyTheme-Nursing-&-Care-Delivery-Leadership custom_fields.VisionServicesTheme-Nursing-&-Care-Delivery-Leadership custom_fields.ExternalReferenceCode-1423033 custom_fields.InternalReferralTheme-Nursing-&-Care-Delivery-Leadership custom_fields.PhysicianAssistantTheme-Nursing-&-Care-Delivery-Leadership custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Nursing-&-Care-Delivery-Leadership"> Nurse Manager II - General Surgery at Kaiser Permanente

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Nurse Manager II - General Surgery

Primary Location Redwood City, California Facility Name Redwood City Marshall Medical Offices Schedule Full-time Shift Day Salary $239000 - $276100 / year

Job Number 1423033 Date posted 05/05/2026

Submit Interest

Jump To:

• Overview
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• What Our People Say
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Our nurse leaders maintain a strong commitment to the highest standards of professional nursing practice and to sustain a culture of excellence. You will encourage your teams to use evidence-based practice to deliver high-quality patient care, contribute to research, and spread innovation beyond Kaiser Permanente. Backed by the resources of one of the nation's largest health care providers, you'll motivate and inspire your team to achieve goals, value individual contributions, and celebrate accomplishments in meaningful ways while realizing your own potential as a leader.

• Job Type:Standard

• Job Level:Manager with Direct Reports

• Travel:No

Success Profile

We're looking for Nurse Leaders who possess the following traits.

• Adaptable
• Collaborative
• Compassionate
• Leadership
• Problem-Solver
• Results-Oriented

Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive.

• Medical, Vision & Dental

• Retirement Plans

• Tuition Reimbursement

• Supportive Teams & Resources

• Career Growth & Development

Our Culture

Our Nurse Leaders cultivate an environment of compassion, integrity, trust, and open communication that helps our teams do their best work. Together, we pursue lifelong learning in the belief that it expands our knowledge so we can better serve our patients. We participate in research to inform our evidence-based care. Our nurses reflect the rich diversity of our members and communities, and provide culturally responsive and competent care that promotes the understanding of our members' needs and preferences. At Kaiser Permanente, nurses are highly skilled professionals who exemplify leadership, critical thinking, and collaborative problem-solving, and deliver the right care, at the right time, in the right setting.

Hear From Our People

Ghada, PhD, RN, NEA-BC, CENP

SCAL Regional Director

Patient Care Services

So proud to be a Kaiser Permanente nurse leader. Despite all the challenges we experienced with the pandemic, we remained true to our mission to provide safe, quality care to our patients and members, and continue to encourage our employees to grow and develop professionally. I have completed my Doctor of Philosophy in Nursing and lead with an exceptional team. There are boundless opportunities here.

Gertrude, RN, BSN, MSA

Administrative Service Director

Nursing Administration

Kaiser Permanente has a mission of providing affordable health care not just for our members, but also the community - which is a passion of mine. I consider myself very fortunate to work for an organization that values their employees. As a nurse leader, I LOVE what I do! We provide endless possibilities for growth and professional development.

Michele, JD, MBA, RN

Director

Nursing Professional Development and

Simulation/Magnet Journey

Kaiser Permanente provides its nurse leaders with opportunities to innovate and thrive in an evidence-based practice that's advancing the science of nursing and embracing a culture of excellence.

Philidah, MSN, RN

Sr. Director of Nursing

It's a privilege to work for Kaiser Permanente. They support nurses through a variety of learning opportunities, from self-paced learning to leadership courses and stretch assignments. It enables equitable opportunities for professional growth and career advancement.

Mervin

Assistant Medical Center Administrator

I'm incredibly grateful for the support I received from Kaiser Permanente. I would not be where I am right now without the mentoring from outstanding leaders, the strong relationships I built with my team, and the partnership with other departments.

Melissa

Assistant Nurse Manager

I'm in my first position here, but I've already had the opportunity to be part of the Magnet Journey, quality and safety committees, and co-chair Professional Nursing Excellence Council. Kaiser Permanente continues to help me grow through leadership training programs like Activate and stretch assignments.

Aletha

Department Manager

Kaiser Permanente has many resources and tools to help us grow professionally. We have courses and financial aid for individuals who choose to advance.I love being a leader because I love to encourage, inspire, and develop my team. I also embrace challenges and enjoy collaborating in projects that positively impact our members.

Adriana

Department Manager RN

Kaiser Permanente allows me to focus on preventive health care, which contrasts with my acute care background. I appreciate the preventive care services that we offer our members and the different forms of communication based on personal preference.

Nurse Manager II - General Surgery

Primary Location Redwood City, California Facility Name Redwood City Marshall Medical Offices Schedule Full-time Shift Day Salary $239000 - $276100 / year

Job Number 1423033 Date Posted 05/05/2026

Submit Interest Save Job

Description:

Job Summary:

In addition to the responsibilities below, this position is also responsible for leading the implementation of best practice models; leading the implementation of patient care delivery systems and practice standards across the service line; delegating tasks related to the investigation and resolution of patient/family/member concerns regarding patient care and services; facilitating collaboration with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; proactively monitoring resource needs in several clinical areas to ensure appropriate assignment and utilization; managing the use and maintenance of equipment, supplies and medications; ensuring a safe environment for patients and employees; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.

Note: Depending on assignment, this position may require technical or supervisory experience in one or more specialty areas, including but not limited to Operating Room/Procedure Suite, Emergency Services, Oncology, etc.

Essential Responsibilities:

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
• Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments; identifying, requesting, and implementing workflows and strategies to achieve performance targets and aligning with market strategies; developing and guiding short- and long-term operational initiatives and managing program, services, and/or systems; assuming accountability for human resource management related to performance measurement and employee management; leading continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and contributing to the development, monitoring and control of departmental payroll and non-payroll budget and other aspects of financial management and cost control/reduction.
• Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and service area leaders and overseeing highly complex workstreams with large program impact; leading the development and implementation of plans, policies, and processes for data gathering, using relevant data gathered, and analysis while ensuring guideline and regulation alignment; aligning patient care management solutions across departments and/or service lines; monitoring and/or managing resources as needed in clinical areas to ensure appropriate assignment and utilization; leading multidisciplinary ambulatory team(s) and holding team(s) accountable for performance; assisting the design of emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation, equitable distribution of resources, and delivery on objectives.
• Manages improvements to patient-centered operations and technology processes by: leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes in response to barriers and/or issues; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Emergency Preparedness
• Evidence-Based Medicine Principles
• Licensure Principles
• Nursing Principles
• Patient Safety
• Business Process Improvement
• Calendar Management
• Change Management
• Compliance Management
• Confidentiality
• Conflict Resolution
• Financial Acumen
• Health Care Compliance
• Health Care Quality Standards
• Human Resources Systems
• Information Systems
• Legal And Regulatory Requirements
• Maintain Files and Records
• Microsoft Office
• Outcome Driven Innovation
• Stakeholder Management
• Talent Management
• Training
• Workforce Planning

Minimum Qualifications:

• Minimum four (4) years of experience in a leadership role with or without direct reports.
• Minimum three (3) years of customer or member/patient service experience.
• Bachelors degree in a business, nursing, health care, or directly related field AND minimum five (5) years of experience in business operations, clinical health care, or a directly related field OR Minimum (8) years of experience in business operations, clinical health care, or a directly related field.
• Registered Nurse License (California) required at hire
• Basic Life Support required at hire

Preferred Qualifications:

• Bachelor's degree in Nursing (BSN).
• Three (3) years of project/program management and/or implementation-related experience.

Primary Location: California,Redwood City,Redwood City Marshall Medical Offices Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 07:30 AM Working Hours End: 04:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: Redwood City Hospital - General Surgery-Outpatient - 0206 Pay Range: $239000 - $276100 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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