Nurse Manager, Foster Wing & Dialysis, 40hrs. Days

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Exemption Status: Exempt

Hiring Range: $105,705.60 - $190,278.40

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday

Scheduled Hours: 8:00am-4:00pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 24050 - 0110 Nursing Admin

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.

The Nurse Manager is responsible and accountable for the 24-hour planning, organizing, directing, and coordination of clinical and administrative performance of assigned unit(s). Facilitates collaboration with medical and administrative leadership to assure patient needs are met and evaluates nursing care and patient outcomes. The scope of responsibilities includes clinical and safety practices of nurses and other members of the clinical team, professional nursing practice, leadership and professional growth, human resource management, financial performance, system coordination, and clinical performance (safety, satisfaction, and quality) improvement.

I. Major Responsibilities

Clinical Practice, Patient Flow, Patient Experience:

1. Leads with high reliability principles framework with the goal of zero harm.
2. Is responsible for a positive work environment that is safe for patients, visitors, and staff.
3. Accountable for clinical practice and deployment of resources at the unit level to ensure ongoing implementation of the nursing process and adherence to standards.
4. Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing and ancillary staff performance to achieve safe, cost-effective, and quality patient care.
5. Directs the oversight of clinical practice through continuity of nursing assignments to optimize the patient plan of care.
6. Responsible to oversee that the nursing process is being utilized for each patient and a plan of care is established, coordinated, and delivered to each patient and family.
7. Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.
8. Assures the efficient daily operations of assigned unit(s), including appropriate staffing levels, equipment, and supplies, bed and/or examination room management, workflow, and productivity to meet patient needs.
9. Implements nursing standards, policies, and procedures.
10. Accountable to hold multidisciplinary rounds for team lead review of care plans on the unit with providers, nursing, and ancillary team.
11. Maintains compliance with regulatory standards, including, but not limited to, JC and DPH.
12. Ensures unit-based standards of care are in accordance with departmental, organizational, and/or compliance-related standards.
13. Maintains and displays knowledge of current profession/clinical issues and practices through participation in professional organizations and certification in the field of nursing.
14. Demonstrates and role models principles of ethical professional nursing practice.
15. Participates in Nursing Staff Organization; a shared governance model of practice through membership in nursing leadership council.
16. Represents the department of nursing in various committees and task force activities throughout the medical center.
17. Coordinates team huddles during the day and in the evening to review new admissions, patient progression towards goals, and discharge plan.
18. Reports significant huddle outcomes to the unit director.
19. Accountable to patient experience outcomes in designated areas.

Leadership/Management, Human Resources:

1. Responsible for appropriate staffing levels, scheduling, hiring, and budgeting.
2. Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit and makes recommendations for hire, transfers, promotions, and/or other staff changes.
3. Partners with Safety Specialists for orientation of new clinical staff.
4. Provides clinical and administrative oversight of all staff and completion of specific performance reviews.
5. Assures appropriate orientation, competence assessment, in-service training, and continuing education for all staff.
6. Ensures the proper documentation for recruiting, on-boarding, evaluating, and terminating staff are completed timely and thoroughly.
7. Assures licensing certification for all staff is current.
8. Ensures job descriptions are reflective of current job duties and responsibilities and performance evaluations are completed for staff timely according to HR policies.
9. Fosters an awareness of the diversity that exists within the organization and strives to increase it by including culture, ethnicity, gender, and age; promoting an environment that is sensitive to the needs of diverse populations.
10. Leads and influences the development of staff by creating a practice climate of responsiveness and learning which supports retention and recruitment of competent nurses and team members.
11. Develops staff by assisting them to identify goals and appropriate opportunities for learning.
12. Provides forums for individual and team recognition.
13. Coaches and supports staff by removing barriers and addressing issues.
14. Promotes communication and feedback through regularly scheduled staff meetings and other venues.
15. Informs Director and Associate Chief Nursing Officer of staff concerns.
16. Maintains current knowledge of labor and employment laws impacting staff in own unit and/or those that impact areas across the medical center.
17. Maintains knowledge of current union contracts within own area of responsibility.
18. Establishes a climate for open, two-way communication and builds relationships at all levels of the organization.
19. Develops, implements, and updates recognition initiatives valued by the unit/area.
20. Ensures and is accountable to staff participation in Nursing Staff Organization Governance councils.
21. Accountable for staff attendance at in-service programs, teaching opportunities, staff meetings, and rounding.
22. Uses tools such as employee surveys to measure staff morale with a focus toward recognition and developing action plans for improvements.

Budgetary Planning and Financial Performance:

1. Develops annual departmental budgets based on established patient care indicators, projected volumes, and patient populations.
2. Maintains cost-effective staffing patterns based on department of nursing approved staffing budgets.
3. Maintains master staffing plans, position control, and produces monthly staffing schedule aligned with departmental standards.
4. Demonstrates fiscal responsibility via monitoring of salaries and supply expenses, prepares and submits Corrective Action Plans on time and on schedule.
5. Develops capital budgets in collaboration with medical staff for assigned units/areas.
6. Educates staff regarding unit and medical center budgets in order to promote awareness and instill accountability for the financial performance of the unit.
7. Prioritizes projects in line with financial goals and resource allocation of staff and material.

Quality, Safety, and Experience Improvements:

1. Responsible for VMS safety, quality idea boards on unit.
2. Accountable for the execution of daily and shift safety and clinical care huddles.
3. Rounds on existing and new patients, addressing issues or concerns of patients and/or families on the unit.
4. Responsible for the closure of Safety Intelligence reports and appropriate Corrective Action Plans in place.
5. Responsible for reporting all Serious Reporting Events (SRE) to leadership and provide feedback to staff on results.
6. Links departmental goals to department of nursing/organizational goals and strategic plans.
7. Actively coordinates clinical quality improvement and safety efforts on the unit with defined medical center quality and safety goals.
8. Facilitates patient flow through timely admissions and discharges in collaboration with medical staff and case management to assure proper utilization of resources.
9. Works collaboratively to solve problems, improve processes, and integrate services within the department and with other departments.
10. Develops and implements service initiatives on unit using/tailoring organizational tools and programs such as Because We Care, Our Commitments, etc.
11. Creates and sustains an environment that encourages feedback, problem-solving, self-evaluation, and innovation as the way work is accomplished and improvements achieved.
12. Leads patient satisfaction initiatives at the unit level to address metrics identified below target goals.
13. Actively seeks information about the underlying needs of patients, families, and employees and seeks to match those needs.
14. Collaborates with other disciplines to ensure quality and continuity of care.
15. Communicates quality and safety reports to staff and facilitates active participation of staff to improve metrics and outcome measures.
16. Communicates the importance of Nursing Quality Indicators, Patient's First Reports, Core Measures, and patient satisfaction data to staff.
17. Submits data for annual PPR, corrective action plans, and clinical performance metrics as identified by the Department of Nursing.
18. Articulates patient care standards as published by JC, CMS, and professional nursing literature.
19. Understands, articulates, and ensures compliance with the State Nurse Practice Act, State Board of Nursing regulations, state and local regulatory agency standards, and policies of the organization.
20. Supports initiatives to incorporate research and evidence-based practice knowledge into nursing practice.
21. Establishes and maintains effective relationships with community agencies, groups, professional affiliations, etc., as appropriate.
22. Encourages staff participation and support to meet community needs in conjunction with medical center initiatives.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel, including performance evaluations, scheduling, orientation, and training.
2. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
3. Resolves grievances and other personnel problems within position responsibilities.
4. Develops and recommends the budgets for the areas managed.
5. Manages activities to assure financial goals are met.
6. Coordinates the assignment of tasks and