North American Training Manager

POSITION SUMMARY:

NA Training Manager is responsible for designing, developing, and delivering comprehensive training programs for Master Fluid Solutions' Field Sales and Service teams. This role focuses on accelerating new hire onboarding, strengthening ongoing sales and technical competencies, and equipping teams, distributors, and customers with the knowledge needed to effectively position and apply Master Fluid Solutions' products and services. This position partners closely with Sales Leadership, Technical Services, Marketing, and Product Management to ensure consistent, high-impact training that drives revenue growth, customer success, and technical excellence across North America.

ILLUSTRATIVE DUTIES:

1. Design, develop, and implement comprehensive training programs for Field Sales, Service teams, Distributors, National Accounts, and Customers of Master Fluid Solutions. Programs include, but are not limited to:

• Product knowledge and application training
• Metalworking fluid performance optimization
• CRM utilization and sales process alignment
• Case studies and real-world application scenarios
• Competitive positioning and differentiation
• Strategic account management and consultative selling techniques

2. Drive training effectiveness and reinforcement by:

• Coordinating and ensuring follow-up actions with training participants
• Establishing post-training reinforcement plans (coaching tools, refreshers, field application)
• Tracking knowledge retention and field application of training concepts

3. Develop and manage training collateral and content for North America in collaboration with global stakeholders, including:

• Sales tools, playbooks, and job aids
• Technical training materials and application guides
• E-learning modules and facilitator-led training content
• Continuous improvement of training materials based on feedback and performance data

4. Lead ongoing capability development initiatives to enhance the effectiveness of Sales and Service teams by:

• Building advanced sales training programs (e.g., value-based selling, negotiation, opportunity management)
• Strengthening technical expertise in fluid application and troubleshooting
• Enhancing the team's ability to engage cross-functional stakeholders (e.g., operations, maintenance, engineering, and finance) within customer organizations
• Promoting adoption of best practices across the commercial organization

5. Plan and deliver customer and distributor training seminars, including:

• Product application and performance optimization workshops
• Fluid management and cost reduction strategies
• Industry-specific best practices
• Supporting Sales in leveraging training events to drive customer engagement and revenue growth

6. Maintain industry knowledge and thought leadership by:

• Participating in metalworking, manufacturing, and technical training events
• Monitoring emerging technologies, industry trends, and competitive developments
• Incorporating relevant insights into training programs to maintain MFS's industry-leading position

7. Measure and evaluate training impact, including:

• Sales performance improvements
• New hire ramp-up time and readiness
• Training engagement and effectiveness metrics
• Continuous refinement of programs based on data and field feedback

8. Perform any other related responsibilities as needed.