Non-Conformance Services Specialist (Quality & Material Resolution)

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Houston, TX

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JOB DETAILS

SALARY

SKILLS

Analysis Skills, Communication Skills, Continuous Improvement, Cost Control, Cross-Functional, Documentation, English Language, ISO 9001, Interpersonal Skills, Leadership, Maintain Compliance, Metrics, Microsoft Excel, Multitasking, Oil and Gas, On Site Support, Operations Processes, Organizational Skills, Performance Metrics, Problem Solving Skills, Process Improvement, Process Management, Project/Program Management, Quality Assurance, Quality Management, Risk Management, Root Cause Analysis, Sales, Status Reports, Systems Maintenance, Team Lead/Manager, Time Management

LOCATION

Houston, TX

POSTED

5 days ago

Services Specialist – Site Non-Conformity (NC)

Location: Houston, TX 77079 (Onsite)
Pay Rate: Starting at $37/hour (dependent on experience)
Contract Duration: 1-Year Contract

Role Summary

The Services Specialist is responsible for the end-to-end management, analysis, and resolution of Site Non-Conformities (NC), from initial identification through material resolution and final delivery to site.
This role focuses on proactively leading issue resolution with efficiency and precision while driving accurate defect analysis to support continuous quality improvement initiatives. The Services Specialist also monitors key metrics, ensures timely resolution, and leads efforts to reduce cycle time and backlog (aging).
You will serve as the key point of accountability for NC management within a defined region or area, collaborating cross-functionally and providing regular updates to management.

Key Responsibilities

Lead defect analysis for each site NC using appropriate tools to determine root cause
Accurately document all analysis results and updates in system databases
Evaluate potential solutions (technical and financial), collaborating with Engineering and suppliers as needed
Manage cost approval processes and authorize relevant sales orders in accordance with DOA (Delegation of Authority)
Lead implementation of selected solutions, ensuring proper documentation and cross-functional alignment
Ensure adherence to resolution cycle time targets from issue opening through final delivery
Drive coordination across functions to ensure timely material delivery to site
Manage and lead FOC (Free of Charge) process execution for assigned NCs and region
Deliver and maintain accurate reports and status updates for projects and assigned area
Participate in and lead (as needed) weekly NC review meetings with stakeholders
Partner with Program Managers to develop and implement continuous improvement initiatives (SOS cell improvements)
Act as Material Expert and Site NC Lead for assigned scope

Performance Metrics

Success in this role is measured by:

Cycle time of issue resolution
Adherence to NC procedures and operating instructions
Number of service requests (SR) resolved per week
FOC achievements and leadership
Number and impact of initiatives managed

Required Qualifications

Bachelor’s degree from an accredited university or college (Engineering or related field preferred)
3- 6 years of experience in Quality management, Non-conformity (NC) management, Field Service Engineering (FSE), or Engineering roles
Previous experience in a quality or analytics function
Strong analytical and problem-solving skills
Fluent in English
Knowledge of ISO 9001 standards

Preferred Skills & Characteristics

Proven ability to lead and motivate cross-functional teams
Strong capability to multi-task in high-pressure environments
Excellent organizational skills with ability to manage tasks, risks, milestones, and deliverables
Strong interpersonal and cross-functional communication skills
Experience with Oil & Gas (O&G) products
Advanced proficiency in Microsoft Excel

Why Join This Opportunity?

This role offers the opportunity to take ownership of complex issue resolution, drive meaningful quality improvements, and collaborate with diverse teams in a fast-paced, results-driven environment.

Non-Conformance Services Specialist (Quality & Material Resolution)

Icon VendorPass and Affiliates

Houston, TX

Services Specialist – Site Non-Conformity (NC)

Role Summary

Key Responsibilities

Performance Metrics

Required Qualifications

Preferred Skills & Characteristics

Why Join This Opportunity?

About the Company

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