Non-College Workstudy|User Support Services, Call Center

Non-College Workstudy|User Support Services, Call Center

495778 Part-Time Closing on: Jun 4 2026

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Department: User Support Services Salary: $12.00 per hour

Description: Non-College Work-Study - User Support Services

Duties: • Provides first-tier technical support to students, faculty, and staff • Performs lab opening and closing procedures • Troubleshoots hardware/software problems • Provides basic Blackboard Support • Check-out lab equipment to students, such as laptops, books, or webcams • Monitors the operation of the general computer lab, electronic classrooms, and open areas • Assists with Software installations and PC imaging • Greets students as they come into the general computer area • Provides data entry for the Help Desk Ticketing System • Answers Help Desk phone line as needed • Performs other duties as assigned

Knowledge, Skills, and Abilities: • Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications • Knowledge of and experience working with a variety of wireless devices • Should have basic software and hardware troubleshooting skills • Must have a positive and professional attitude, be a team player, and be an effective communicator

Qualifications: • Must be a current student at UHD • Must be able to work the evening shift (4 pm to 9 pm) and/or split shift • Must have prior customer service-related experience

All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.