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Non-Clinical - Finance/Accounting/Patient Financial Services

Axelon

New York, NY

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JOB DETAILS
SALARY
$25–$30 Per Hour
SKILLS
Clinical Laboratory, Coaching, Communication Skills, Customer Support/Service, Data Collection, Demographics, Finance, Financial Planning, Financial Policies, Financial Services, Hospital, Housekeeping/Cleaning, Insurance, Medical Billing, Medical Records, Needs Assessment, Outpatient Care, Patient Admissions, Patient Registration, Radiography, Reimbursement, Safety Codes, Safety/Work Safety, Statistics, Telephone Skills, Time Management
LOCATION
New York, NY
POSTED
1 day ago
The Patient Financial Advisor serves as the patients main point of contact and the face of the Columbia/NewYork_x0002_Presbyterian Advanced Imaging (CNYPAI).
as the patient schedules, is approved for, and registers for treatment. Under the supervision of the Manager, the
Patient Financial Advisor is responsible for scheduling patients for visits, tests, and admissions, registering patients
when they arrive, screening for medical necessity, and obtaining necessary pre-certifications and authorizations.
These tasks must be completed with an emphasis on both accuracy, to ensure payment from third parties, and
customer service, to foster a positive patient experience.

ssential Job Duties
Schedules patients for radiology services, including but not limited to: admissions, surgeries, procedures, visits, and
ancillary tests.
Demonstrates professional telephone etiquette when answering calls from internal and external customers and
when calling patients to remind them of appointments and to verify and update information.
Creates a positive first impression while greeting patients when they present for registration.
Creates pre-registrations and registrations,reviewing and updating demographic and insurance information in
computerized registration system. Accurately indicate arrivals, no shows and reschedules and cancellations.
Initiates outpatient visit records.
Reviews relevant forms with patients and obtains signatures as necessary.
Performs patient verification per department policy.
Verifies and documents third-party eligibility, screens for medical necessity, and obtains necessary authorizations
and pre-certifications.
Determines patients liabilities, notifies and informs patients of financial obligations, establishes payment
arrangements and collects payment according to financial policies.
Prepares forms as appropriate, including diagnostic testing requisition, transportation reimbursement, and v isit
encounter forms.
Files medical records, laboratory, x-ray, and other reports in a timely manner.
Collects statistical data as assigned.
Interfaces with external entities to secure information/documents required to complete claims.
Monitors charge posting activities related to patient accounts.
Completes assigned duties accurately and on-time, corrects registration and billing related errors.
Assist patients with enrolling in Connect and complete pre-registration forms and questionnaires.

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Participates in ongoing training sessions to ensure up-to-date knowledge of revenue cycle processes.
Performs other related duties as assigned.
COMPETENCIES
Plan: Understand instructions, ask clarifying questions, and meet deadlines.
Facilitate learning and coaching: Share knowledge with co-workers.
Flexibility: Adapt and work effectively in different situations with different individuals.
Creative positive first impressions: Welcome and acknowledge all patients and employees, introduce yourself by
name and position when appropriate, adhere to department dress code policy, wear hospital identification badge
at all times, discuss personal business in private.
Treat everyone with respect: Treat all internal and external customers with dignity and respect, understand our
cultural differences, put those you serve first, positively represent the Hospital in the workplace and community.
Communicate compassionately and effectively: Listen and understand the customers needs, keep the customer
well informed, answer the telephone promptly and identify yourself, respond to others in a timely fashion.
Customer service orientation: Show initiative, self reliance, flexibility, and motivation in addressing the patient's
needs, trying multiple approaches when necessary.
Acknowledge, apologize, and amend: Assess all situations and attempt to understand the customers perspective.
Acknowledge the customers concerns, thank the customer for bringing the concern to your attention, summarize
your understanding of what you heard, offer suggestions for resolution, inform the customer of your actions.
Maintain a safe environment: Keep your environment safe, understand the safety and disaster codes and how to
respond, keep all areas neat, clean, orderly and clutter-free.
Protect confidentiality and privacy: Must conform to all applicable HIPAA guidelines. Keep all patient, personnel
and business information confidential, access patient information on a need to know basis only, discuss
confidential information in private areas only.
Must conform for all Billing Compliance and safety guidelines.

7am - 8PM Flexible schedule Monday through Saturday no more than 2 Saturdays per Month

About the Company

A

Axelon