Administrative Skills, Call Volume, Diagnostic Radiology, Documentation, Establish Priorities, Federal Compliance Regulations, Health Insurance, Healthcare, Insurance, Medical Billing, Medical Imaging, Medical Record System, Medical Records, Microsoft Excel, Microsoft Outlook, Microsoft Word, Operational Support, Outpatient Care, Patient Assessment, Patient Care, Patient Registration, Problem Solving Skills, Procedure Development, Radiology, Record Keeping, Regulatory Compliance, Telephone Skills, Time Management
Job Location
Join our team in beautiful Santa Barbara, CA, where you'll enjoy a vibrant community and scenic surroundings.
Requirements
- High school diploma or equivalent education/experience
- 1 year of recent patient services or healthcare experience
- Experience with patient registration, check-in, appointment scheduling, and information verification
- Experience with Electronic Health Record systems and accurate patient documentation
- Basic knowledge of insurance policies, patient billing, and authorization requirements
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to manage high call volumes, competing priorities, interruptions, and deadlines
- Ability to protect PHI and follow organizational, state, and federal compliance requirements
Preferred Requirements
- Experience with outpatient radiology or diagnostic imaging services
- Experience with diagnostic imaging scheduling work queues and referral processing
- Experience with proactive patient outreach and provider communication
- Ability to resolve standard scheduling or registration issues using established procedures
- Experience supporting backlog reduction and referral-to-exam turnaround improvements
Summary / Duties
Support Radiology operations as a primary contact for patients and providers. Responsibilities include answering high-volume calls, scheduling exams, managing work queues, conducting outreach, and reducing a backlog of imaging orders. Greet and check in patients, verify demographics, medical history, insurance coverage, and required authorizations, and update registration information in the EHR. Respond to questions, collect payments, prioritize requests, maintain records, and resolve scheduling issues. Ensure accurate documentation, professional communication, collaboration with staff, and compliance with policies and regulations.
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Talent Software Services, Inc.