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NOC Lead Engineer

HTC Global Services Inc

Grand Rapids, MI

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Cisco Network Systems, Communication Skills, Computer Engineering, Computer Science, Continuous Improvement, Cross-Functional, Emerging Technology, Identify Issues, Incident Response, Juniper Networks Product Family, Leadership, Mentoring, Network Administration/Management, Network Monitoring, Network Operations Center, Network System Hardware, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Root Cause Analysis, Standard Operating Procedures (SOP), Standards Development, Team Lead/Manager, Time Management, VPN (Virtual Private Network), Writing Skills
LOCATION
Grand Rapids, MI
POSTED
7 days ago

Job Title:
NOC Lead Engineer (Network Operations Center)

Overview / Summary:
We are seeking an experienced NOC Lead Engineer to oversee network operations, lead a team of engineers, and ensure timely resolution of network issues. The role involves supervising daily NOC activities, improving processes, and collaborating with cross-functional IT teams.

Key Responsibilities:

  • Supervise and mentor L1 and L2 NOC Engineers
  • Oversee response to network alerts and hardware malfunctions
  • Ensure timely diagnosis and troubleshooting of network errors
  • Track and document network issues; compile and review incident reports
  • Conduct root cause analysis for recurring issues and implement preventive measures
  • Lead and coordinate bridge calls for P1/P2 issues
  • Develop and maintain standard operating procedures (SOPs) for network operations
  • Ensure continuous improvement of network monitoring and incident response processes
  • Collaborate with other IT teams to ensure seamless network operations

Required Qualifications:

  • Bachelor’s degree in Computer Science, Computer Engineering, or a similar field
  • Extensive experience working as a NOC Engineer
  • Proven leadership experience in a Network Operations Center or similar environment
  • Good written and verbal communication skills
  • In-depth knowledge of networking and devices such as Cisco, Juniper, Palo Alto, VPN, and access points
  • Excellent troubleshooting and problem-solving skills
  • Strong leadership and team management abilities
  • Good to have: CCNA, JNCIA, CISSP, or relevant certifications

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-Hybrid #LI-NC1 #Hiring

About the Company

H

HTC Global Services Inc

INDUSTRY
Computer/IT Services