IDR is seeking a proactive and detail-oriented NOC Change Manager to join one of our top clients in Littleton, CO. This is a critical role for a candidate experienced in Change Management, ServiceNow, and ITSM best practices. If you're passionate about process optimization, incident resolution, and building scalable change frameworks in dynamic environments, we encourage you to apply today!
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### Position Overview / Responsibilities for the NOC Change Manager:
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- Lead and support the Change Management team with a focus on wireless network operations.
- Drive decision-making for change approvals and actively monitor maintenance activities.
- Design, implement, and manage network moratoriums, including work stoppages and change freezes.
- Collaborate on the development and approval of ServiceNow processes and CMDB data integrity.
- Formulate and implement a robust, scalable Change Management process aligned with ITIL and organizational goals.
- Develop and improve scheduling, entry, and approval workflows using ServiceNow and Jira.
- Track and report performance metrics across the entire change management ecosystem.
- Define and document change success/failure criteria, root cause analysis, and post-incident review procedures.
- Build interactive dashboards and reporting tools to support NOC troubleshooting and real-time change tracking.
- Perform additional support activities as requested by leadership.
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### Required Skills for the NOC Change Manager:
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- Bachelor's degree in Electrical or Computer Engineering preferred, or 5+ years of professional experience as a NOC Engineer or Change Engineer in a large enterprise NOC.
- 5+ years of experience working in a Network Operations Center (NOC) with a focus on Change Management.
- 2--5+ years of experience in the Wireless industry (3GPP).
- Strong understanding of the NOC Operating Model and FCAPS or ITIL frameworks.
- Hands-on experience with ServiceNow (CMDB knowledge highly preferred) and Jira for workflow, change, and incident management.
- Demonstrated success building change approval structures, moratorium schedules, and change governance in complex environments.
- Ability to define and report on key performance metrics and root cause trends.
- Strong collaboration skills and the ability to influence cross-functional teams without direct authority.
- Excellent verbal and written communication skills.
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### Preferred Qualifications:
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- ITIL certification or equivalent change governance credentials.
- Experience building real-time dashboards and reporting for operational tracking.
- Telecommunications or broadcast satellite industry experience is a plus.
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### What's in it for you?
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- Competitive compensation package
- Full benefits package (Medical, Vision, Dental, and more)
- Opportunity to work with an industry-leading telecommunications organization
- Dynamic and collaborative team culture
- Long-term career potential with a respected national brand
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### Why IDR?
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- 25+ years of proven industry experience in four major markets
- Employee Stock Ownership Program (ESOP)
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® -- Client and Talent Award winner for 11 consecutive years
pay transparency: 43/hr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal o provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.