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NLP ( AI/ML ) Engineer

Conch Technologies Inc

Phoenix, AZ

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JOB DETAILS
SKILLS
Application Programming Interface (API), Artificial Intelligence (AI), Avaya Software, Call Center Software, Call Centers, Call Routing, Cisco CTI Solutions, Cloud Computing, Continuous Deployment/Delivery, Continuous Integration, DevOps, GCP (Good Clinical Practices), GitHub, Java, Microservices, Natural Language Processing (NLP), Python Programming/Scripting Language, Scalable System Development, Software Engineering, Voice Chat, Voice Response Systems
LOCATION
Phoenix, AZ
POSTED
6 days ago
Hi
Greetings from Conch Technologies
Position: NLP ( AI/ML ) Engineer
Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL (On-site 5 days a week )
Duration: 12+ Months Contract
Required Skills

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

Must-Have Experience
  • Strong development experience in Python and/or Java
  • Experience with API development and Microservices Architecture
  • Hands-on experience with AI/ML and Natural Language Processing (NLP)
  • Experience working with GitHub, GitHub Actions, and CI/CD pipelines
  • Experience with Five9 Contact Center Platform
  • Experience with contact center call routing and orchestration
  • Hands-on experience with:
    • Google Cloud Platform (GCP)
    • Google Contact Center AI (CCAI)
    • Google Intelligent Virtual Agent (IVA)
    • Voice Analytics and Conversational AI solutions
Preferred Experience
  • Contact center technologies such as:
    • Avaya
    • Cisco Contact Center
    • LivePerson
  • Experience designing and supporting IVR and call-routing solutions
  • Experience integrating AI-driven voice and chat platforms into enterprise environments
Key Responsibilities
  • Design, develop, and support AI-powered contact center applications
  • Build scalable APIs and microservices using Python or Java
  • Implement NLP, AI/ML, and conversational AI capabilities
  • Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
  • Enhance call routing, voice analytics, and customer engagement experiences
  • Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines
Ideal Candidat

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

Thanks & Regards,

Naveen Lam |Sr. IT Recruiter

E: naveen.lam@conchtech.com | T: 9016273002 *835

Conch Technologies, Inc | www.conchtech.com

About the Company

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Conch Technologies Inc