Calibration, Communication Skills, Corporate Policies, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Driver's License, Emerging Technology, Genetics, High Availability, Identify Issues, Painting (Facilities and Maintenance), Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Safety/Work Safety, Short Messaging Service (SMS), Team Player, Willing to Travel, Workplace Issues, Writing Skills
LOCATION
Toledo, OH
POSTED
3 days ago
Salary Range $60,000.00 - $70,000.00 Salary/month
Position Type Full Time
Description
Northern Lights Locating and Inspection, Inc. was created in March of 2001 to provide services to clients with a need to protect their utility networks. Not just a ‘Paint and Flag’ service, Northern Lights delivers locating and inspection expertise that goes beyond that of traditional utility location. Northern Lights provides protection to our customers utility 24 hours a day, 365 days a year. We have since expanded into Sewer Imaging, inspection, and locating sewer mains/laterals using the latest technology on the market. We also perform Inspection work/services on utility project throughout the United States.
Northern Lights Locating and Inspection Inc is looking for Utility Locators. We offer competitive pay, great benefits and a paid time off program. We focus on allowing our locators to run their area independently as needed but there is a support system in place for them as well. Please apply and join the Northern Lights Team!
AREA SUPERVISOR - LOCATE
STATUS: Full Time, Employee
RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required
Reports to: Regional Supervisor Locating Services
Direct Reports: Locate Technicians
JOB SUMMARY:
+ Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
+ Locate a designated area or where help is needed to regulate volume and maintain customer quality
+ Assist with monthly field and computer audits as directed by the Regional Supervisor
+ Monitoring hours through Clock Shark each day
+ Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
+ Keep your phone on you and be available 24/7 with assistance
+ Supervise locators / handle personnel issues with assistance from management and HR (as needed)
+ Timecard Review and approval Sunday evenings via email to the Regional Supervisor
+ Coordination of vacation schedules
+ Support team members with daily issues/concerns
+ Maintain and boost morale with locators in the field
+ Locate in areas that need assistance or troubled specific locates
+ Determine the working hours of locators so that ticket volume can be managed.
+ Assist with shooting difficult locates – “schedule and assist with Meet-up”.
+ Responsible for equipment calibration and documentation of calibration.
+ First level – damage/damage reports initial documentation
+ Training new locators
+ Support safety initiatives per company policy
JOB REQUIREMENTS:
+ Attention to Detail
+ Willingness to Travel (75% +)
+ Excellent troubleshooting and problem-solving skills.
+ Expertise in the locating industry
+ Ability to maintain a consistent teamwork mentality.
+ Knowledge of Northern Lights policies.
+ Good verbal and written communication skills.
+ Able to pass a drug screen
+ Must have a valid Driver’s License and the ability to obtain a DOT physical certification.
PERSONAL ATTRIBUTES:
+ Self-motivated and able to learn quickly
+ Team-oriented and have exemplary character
+ Safety focused
+ Strong Communication
NORTHERN LIGHTS OFFERS:
+ Competitive pay
+ Paid Holidays and Vacation Time.
+ Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
+ 401(k) Plan – with match!
_JDH Contracting, Inc. and Northern Lights Locating and Inspection, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic._
_JDH Contracting, Inc. and Northern Lights Locating and Inspection, Inc. participates in E-Verify to confirm the employment eligibility of all newly hired employees. To learn more, please visit www.e-verify.gov_
About the Company
N
Northern Lights
Founded in 1958, Northern Lights is a leading manufacturer of marine diesel generators, Lugger propulsion engines and Technicold marine systems. The company’s products are distributed through a global sales and service network to over 40 countries.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Marine Mfg & Services
EMPLOYEE BENEFITS
Paid Sick Days, 401K, Flexible Spending Accounts, Life Insurance