Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Background Investigation, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Exceeded Sales Goal, Forecasting, Health Insurance, Health Maintenance Organization (HMO), Life Insurance, Needs Assessment, Preferred Provider Organization (PPO), Presentation/Verbal Skills, QoS (Quality of Service), Quality Control, Regulations, Repair Orders, Retail, Service Delivery, State Laws and Regulations, Team Player, Training/Teaching, Tuition Fees, Vehicle Fleets, Vision Plan