NIH Quality Assurance Manager

Key Concepts Knowledgebase, LLC., is seeking a Quality Assurance Manager (QA) for a project at a large NIH CIT support organization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.

The QA key responsibilities are as follows:

• Develop and maintain a Quality Assurance Plan (QAP) that is organized and oriented to each service area (e.g., Service Desk, Deskside Support, etc.) and for which shall address approaches to monitoring and managing performance.

• Improve and/or develop Key Performance Indicators (KPIs) and metrics to manage performance and for identifying risk to CIT's Enterprise Architecture methodology.

• Provide both the client and corporate with weekly/monthly statistical reporting on QA across all IT service areas across the program.

• Execute scheduled quality improvement testing and activities to generate statistical data for reporting and QA validation or issues identification.

• Determine the resources required for quality control on program and maintain the level of quality throughout the program.

• Develop quality assurance standards and program processes to improve QA delivery and improvement throughout the duration of the program.

• Reporting of QA concerns and program issues identified to the client and corporate with proper reports to support issues identified.

• Work closely with the client, development team, VDI contractor, program manager and other managerial personnel to improve existing IT service delivery systems and ensure QA on new systems in development.

• Maintain standards for reliability and performance of service delivery systems by following our ISO/CMMI policies and procedures.

• Identify appropriate training and technology/tools which will improve the QA team in the execution of their duties and responsibilities.

Qualifications:

Knowledge, Skills and Abilities:

• Must be detail-oriented, organized, and can work under tight deadlines.

• Should have extensive experience as a Quality Assurance Manager in all aspects of QA in service delivery operations including software development, application/Hardware deployment, QA reporting across multiple departments, customer interaction and training/mentoring for the QA team.

• Very good Analytical problem-solving skills with application development, software/hardware deployment, IT service delivery, automated help desk support technologies and VDI systems.

• Have previous experience working on large government contracts in a leadership position as a QA manager.