Job SummaryDuring the evening shift schedule (typically 3pm to midnight) this role provides assistance to customers with questions regarding operations‑related functions in iWeb. The incumbent is responsible for reporting, testing, and communicating between the operations department and development about any system‑related issue.Duties and ResponsibilitiesProvide excellent customer serviceEnsure that the intended workflow is occurring across the various systems used to move moneyCommunicate with other team members in operations and development about any potential issues in our systemsResearch and test system deployments both internally, as well as with customersEducate customers about our system and guide them through performing various tasksCreate accurate reports used in Account Analysis and testing (beta/production deployments)Scan checks and log them in the systemTroubleshoot issues in iWeb, PSN, Secure File Exchange, and Remote Deposit CaptureCreate training materials to troubleshoot and research potential issues with our systemsCreate training materials to educate iWeb usersCreate training material for new operations team membersWork evening shift schedule, typically 3:00 PM to Midnight, to support night operations functionsOther duties as assigned by managementRequirementsMinimum SkillsContribute to a positive and inclusive work environment by actively participating in discussions and sharing knowledgeIdentify inefficiencies and proactively recommend improvements to optimize operational processesProvide clear and courteous support to internal and external stakeholdersGood written and verbal communication skills with the ability to learn quickly, meet strict deadlines, and adhere to policies, procedures, regulatory requirements, and instructionsBasic computer, 10‑Key, and MS Office skills (Word, Excel, Outlook)Ability to effectively present information and respond to questions from groups of managers, clients, and customersAvailability to work the night shift, typically 3:00 PM to Midnight, including occasional flexibility for scheduling needsMinimum EducationHigh School diploma or GED required1 or more years related experience and/or training, or equivalent combination of education and experienceMinimum ExperienceComputer knowledge requiredBanking experience requiredCustomer service experience required#J-18808-Ljbffr