Night Manager

City Wide Facility Solutions - Omaha, NE

Shift: 4:00 PM - 1:00 AM | Pay: $18 - $21/hr. + Guaranteed Overtime Opportunities

Do you have experience in building maintenance, janitorial services, or a similar industry? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City Wide!

We are seeking a Night Manager to join our team in the Omaha, NE area! The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employees must possess the ability to review the client contract and verify that work expectations have been met.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors, and employees. Our values of community, accountability, and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive, and fun environment. Are you ready to join?

Essential functions

• Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Perform 6-7 client facility visits nightly to inspect work, verify completion, and ensure quality and contract compliance standards are met.
• Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with the Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.
• Manage inspections, customer complaints with 24-hour resolution, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
• Provide ongoing, hands-on coaching and support to Independent Contractors to drive accountability, improve service quality, and ensure adherence to company standards.
• Other duties as necessary.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry.

• Three years of prior experience in management; coaching, motivating, developing, and leading teams across multiple locations.

• Strong planning, organization skills, and attention to detail.

• Excellent communication and interpersonal skills.

• Must be innovative and strive for continuous process improvement.

• MS Office, Internet skills required.

• Valid driver’s license and ability to travel between multiple facilities nightly required.

• Reliable transportation.

Reports to: Senior Night Manager/Director of Operations

Physical Demands

• Ability to lift up to 50 pounds
• Must be able to stand/walk for extended periods of time

Benefits

• Three (3) weeks PTO
• $350.00 monthly Car Allowance, guaranteed
• Health Insurance
• Health Savings Account
• 401 (k) matching
• Vision, Dental Insurance
• Basic Life, Voluntary Life Insurance
• Accident and Critical Illness Insurance
• Short Term Disability Insurance
• Company provided iPhone and/or iPad
• Fitness Membership discount

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.