Sign upLog in

Night Auditor

Hotel

Kansas City, MO

Apply
JOB DETAILS
SKILLS
Auditing, Card Processing, Communication Skills, Computer Security, Computer Skills, Customer Support/Service, Detail Oriented, Microsoft Product Family, Problem Solving Skills, Procedure Development, Record Keeping, Resolve Customer Issues, Safety Process, Safety/Work Safety, Security Attacks, Tax Returns
LOCATION
Kansas City, MO
POSTED
30+ days ago
Benefits:
  • Employee discounts

Overview:
The Night Auditor serves as the Front Desk Attendant during the night shift and will be responsible for compiling and organizing several end-of-day reports each shift. 
 
Primary Duties and Responsibilities:
  • Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to Rewards Club Members and returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure necessary identification is taken from guests at check-in.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
  • Accurately record guest information and preferences in the Hotel’s internal system.
  • Check guests out; resolve any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times; immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
  • Assist with booking guest reservations for individual or group stays, which may be requested either by phone or from within the hotel; process cancellations, revisions, and information updates on reservations as requested.
  • Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.
Other Duties and Expectations:
  • Work closely with all departments using crystal clear communication.
  • Lead by example; encourage co-workers to always perform at the highest levels.
  • Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
  • Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
  • Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
  • Other duties as assigned.
Qualifications and Requirements:
  • High school diploma or equivalent is preferred.
  • Basic computer skills and Microsoft Suite experience required.
  • 1-year experience working in a hotel or similar hospitality role preferred.
  • A qualified candidate for this role will have excellent customer service skills, strong communication skills, and great attention to detail.
Schedule:
  • Saturdays & Sundays, 11pm-7am 
  • Holidays as needed

About the Company

H

Hotel